Are you passionate about turning social media data into meaningful business impact? Do you enjoy building scalable systems, streamlining operations, and enabling teams to perform at their best? Phonak is looking for a Social Media Analytics & Operations Manager to strengthen the performance intelligence and operational backbone of our global social media ecosystem. As Social Media Analytics & Operations Manager, you will be responsible for ensuring Phonak’s global social media channels are efficient, scalable, compliant, and delivering measurable value . You will transform data into actionable insights, standardize tools and workflows, and empower markets to execute best‑in‑class social strategies.

Responsibilities:

Own and evolve Phonak’s global social media measurement framework, KPIs, and benchmarks aligned with business objectives
Develop and maintain dashboards and reporting solutions across paid, organic, influencer, and advocacy activities
Analyze performance trends and deliver clear, actionable recommendations to improve reach, engagement, and conversion
Track ROI of campaigns and always‑on social activity
Conduct audience, content, and competitive analysis to inform strategy
Present insights to stakeholders and senior leadership in clear, compelling formats
Operations & Governance
Lead the global social media tools ecosystem, including publishing, listening, analytics, DAM, and advocacy platforms
Standardize processes, workflows, and best practices across global and local teams
Manage content calendars and publishing governance
Ensure brand consistency, regulatory compliance, and market adherence
Maintain social playbooks, guidelines, and training materials
Oversee agency and vendor performance related to analytics and reporting
Enablement & Collaboration
Support local markets with performance reporting, insights, and optimization recommendations
Train stakeholders on tools, reporting, and data interpretation




Collaborate with paid media, CRM, and web teams to integrate cross‑channel insights
Act as Phonak’s internal expert on social media data and operations
Innovation
Identify new tools, automation opportunities, and emerging measurement approaches
Test and implement AI or advanced analytics solutions to increase efficiency
Stay ahead of platform updates, algorithm changes, and industry best practices
Qualifications:
5+ years of experience in social media analytics, digital marketing operations, or performance marketing
Strong expertise with social analytics and listening tools (e.g. Hootsuite, Brandwatch, or similar)
Experience building dashboards in Power BI, Tableau, Looker, or equivalent platforms
Proven ability to translate data into strategic, actionable insights
Experience working in global or multi‑market environments
Excellent stakeholder management, communication, and presentation skills
Highly organized, with strong process and systems thinking
Preferred:
Experience in healthcare, medical devices, or other regulated industries
Familiarity with paid social and performance marketing metrics
Experience managing agencies or vendors
Knowledge of influencer and advocacy programs
SQL or advanced analytics capabilities
A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Don't meet all the criteria? If you’re willing to go allin and learn we'd love to hear from you!




We are looking forward to receiving your application via our online job application platform. For this position only direct applications will be considered. Sonova does not recruit via app, telegram, carrier pigeon or any other format that does not include speaking with an actual human. If you are offered a job without speaking with someone please contact
What we offer:
Exciting and challenging work environment
Collaborative culture
Opportunities for continuous self-improvement
Opportunities for flexible hybrid model work environment
A company that values diversity and inclusion
Rich benefits plan including wellness benefit, paramedical (massage therapist, naturopath, etc.) and competitive compensation including variable component and employer match on pension contributions
Mentorship program and career development plans
This role's pay range is between: $90,000 – $110,000 annually. This role is also bonus eligible.
Sonova Canada is now a certified Great Place to Work® May 2024- May 2025.
How we work:
At Sonova, we prioritize the well-being of our employees and foster an inclusive workplace that promotes engagement and collaboration. Our team-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life outside of work and strive to create a supportive and motivating workplace where innovation thrives.
Sonova is an equal opportunity employer.
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.
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