Job Description
The 4LS Customer Support Engineer is responsible for 1830 customer problem diagnosis, troubleshooting, and resolution. 1830 4LS engineers are expected to be or become leading experts on one or more aspects of the 1830 WDM product and technology, including WDM optical transmission, coherent optical transponders and line modules, control and management software, and OTN switching. The NOKIA 1830 team is looking for highly motivated and experienced engineer to support customers in a rapidly growing market, with focus on both hyper-scaler and communications service-provider customers.

Product Description
1830 PSS WDM/OLS Transmission System. This system provides leading-edge optical transmission capabilities at industry-leading data rates (100G+), optical reach, and bandwidth density. The broad range of service capabilities includes Ethernet, OTN switching, SONET/SDH, and IP packet.

How You Will Contribute And What You Will Learn

Work closely with field support teams to collect and analyze required diagnostic data from deployed systems

Work with R&D; experts as required to resolve issues in timely way

Work with R&D; on product and process root cause analysis and correction

Leverage state of the art AI tools and methodologies

Develop automated field data analysis and diagnostic tools

Contribute to the 1830 diagnostic knowledge base

Train the customer field support team.

Key Skills And Experience
You have:

Strong analytic, problem-solving, and technical diagnostic skills

Communication and management skills for coordination of problem resolution with R&D; and customer support teams

At least 5 years experience, in industry or graduate school, in the development, test, or technical support of optical communications systems

Hands-on experience with hardware or software systems design or test of WDM transmission systems

Experience with Optical test equipment including optical test sets and measurement equipment

Degree:



MS or PhD Electrical Engineering, Computer Science, Computer Engineering, Physics

About Us
Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia .

Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .

About The Team
Some of our perks in Canada :

Corporate Retirement Savings Plan

Health and dental benefits

Short-term disability, and long-term disability

Life insurance, and AD&D; – Company paid 2x base pay

Optional or Supplemental life and AD&D; insurance (Employee/Spouse/Child)

Paid time off for holidays and Vacation

Employee Stock Purchase Plan

Tuition Assistance Plan

Adoption assistance

Employee Assistance Program/Work Life Resource Program

The above benefits exclude students.

Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity. Check the salary ranges in the job info section for this role.

All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.

#J-18808-Ljbffr

📌 Customer Support Engineer (Quebec City)
🏢 NOKIA
📍 Quebec City