Elevate your customer service skills with Procare Solutions as a Customer Support Specialist based in Denver, CO. This hybrid role focuses on providing exceptional software support to end-users.

Procare Solutions empowers early childhood educators through innovative management software. As a Customer Support Specialist, you will engage with customers, providing expert solutions to inquiries while ensuring a positive experience. This role involves utilizing Salesforce Service Cloud and responding effectively to user questions.

Key Responsibilities:
• Deliver excellent remote customer support via telephone
• Maintain professionalism and empathy in all interactions
• Process information in response to customer inquiries




• Identify customer needs and provide effective resolutions
• Escalate critical issues to Tier 2 support when necessary

Requirements:
• Associate degree or equivalent experience required
• Minimum of 1 year in customer service
• Strong technical communication skills for non-technical users
• Proficiency in Windows 10 and Microsoft Office
• Experience with software support and troubleshooting preferred

Bring your technical skills, problem-solving ability, and dedication to customer satisfaction to Procare Solutions.
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📌 Customer Support Specialist at Procare Solutions (Ontario)
🏢 Procare Solutions
📍 Ontario