What is the opportunity? As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations. Job Description What is the opportunity? As a Business functional support analyst mainly focus in supporting end-users in resolving business functional problems. The responsibilities of include acknowledging and responding to business functional queries and issues raised by business, resolving problems in a timely manner, and providing technical/business recommendations. What will you do? Business Support: Providing ongoing Business functional support for existing systems, troubleshooting issues, and ensuring proper functionality. Business System Analysis: Gathering requirements, understanding current processes, and identifying areas for improvement. Process Improvement: Designing and implementing changes to streamline workflows and enhance efficiency. Configuration Management: Managing system configurations, installations, and updates. User Training: Educating users on new system functionalities and troubleshooting techniques. Documentation: Creating user manuals and other documentation to guide users. Collaboration: Working with various teams, including IT and business stakeholders, to ensure successful implementation of solutions. Reporting: Generating reports and analyzing data to track performance and identify trends. What do you need to succeed? Must-have Business Skills: Knowledge of W360 suite (MPower and Document center)



– mandatory Analytical Skills: Ability to analyze business processes and systems to identify areas for improvement. Problem-Solving Skills: Ability to diagnose and resolve technical issues and user problems. Communication Skills: Strong communication and interpersonal skills to collaborate with different teams and stakeholders. Documentation Skills: Ability to create clear and concise documentation for users and technical staff. Nice-to-have Process Improvement Skills: Understanding of business process improvement methodologies and best practices. Training Skills: Ability to design and deliver effective training programs for users. What’s in it for you? Excellent exposure to communicate with various business partners and stakeholders in Investor Services and within other platforms as appropriate Working with an exciting, close-knit, supportive & dynamic group Opportunity to collaborate with other business segments within the bank Excellent career development and progression opportunities A comprehensive Total Rewards Program including bonuses and flexible benefits Competitive compensation Job Skills Communication, Enterprise Application Delivery, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, Information Technology Infrastructure Library (ITIL), Interpersonal Relationships,



IT Change Management, Root Cause Analysis (RCA), SLAs, Standard Operating Procedure (SOP), Support Management, Vendor Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Pay Range: $55,000.00 - $90,000.00 Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging, and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.Rbc.Com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career chance at RBC. Qualified applicants may be contacted to review their resume in more detail. #J-18808-Ljbffr

📌 Business Financial Services Analyst - $55,000 - $90,000 A Year (Toronto)
🏢 RBC
📍 Toronto