This range is provided by Robertson & Company Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range: CA$25.00/hr
Job Details
Position: Bilingual Service Availability Representatives
Location: London, ON (Onsite)
Contract Period: 24 months with potential to convert
Pay Rate: $23.50 per hour, with variations based on shift (Standard, 2nd Shift, Overnight )
Shift Schedule: Rotational shifts (able to work all 3 shifts), including overnight, weekends, and holidays.
Responsibilities
- Provide first-level technical support via phone and email
- Log tickets with detailed problem documentation
- Escalate incidents and follow up with internal teams
- Identify and escalate high-impact issues
- Monitor support trends and recommend improvements
- Build proficiency across tools and technologies over time
Must-Have Skills
- Bilingual: French & English (verbal and written)
- Excellent customer service and communication skills
- Solid technical troubleshooting skills
- Proficient in Microsoft O365 (Word, Excel, OneNote, PowerPoint)
- Able to type 30+ words per minute
- Familiarity with PC hardware and general computing environments
- Team player who collaborates well and works independently
Nice to Have
- Experience with incident ticketing systems
- Technical degree or IT certification
- Previous call center or technical support experience
Schedule
Candidates must be available for rotating shifts (24/7/365) .
Seniority level
Not Applicable
Employment type
Contract
Job function
Information Technology
Industry
Banking
Note: This job is active and accepting applications.