Bobcat of Vancouver Equipment Ltd. based in Port Kells/ Surrey British Columbia is seeking to hire a F/T Business & Service Administrator . The successful applicant will work directly with Service Manager, Sales, Parts, and Service Technicians under the supervision of the Bobcat General Manager.

Salary is negotiable based on the candidate's experience and qualifications.

Job Description:

- Receive service requests by phone/email and record all information in an accurate manner
- Schedule field service technicians (coordinate with customers, technicians and other vendors to ensure all repairs are complete on schedule and within budget)
- Deliver/maintain response times and provide timely updates to customers on repair status
- Create and process service orders and timecards daily
- Create, process and manage warranty claims
- Assist with setup, procurement and maintenance of Bobcat service contracts
- Assist with service estimates
- Resolve customer complaints, within established guidelines, to the satisfaction of the customer and in the best interest of the Company
- Provide general service department administrative assistance as required
- Maintain information in the customer database
- Harvest service opportunities through Machine IQ (Telematics) for critical code response, or proactive service communications with clients
- Ensure all active field mods are handled within a reasonable timeframe.
- Ensure accurate inventory control between service and sales departments upon internal requests
- Warranty submission & coordination with manufacturers
- Marketing & branding tasks
- Manage company website and social media accounts




- Manage Co-op program with manufacturers
- Support inside sales activity & new product inventory control as necessary
- Administrate business related tasks as assigned by the General Manager

Requirements:

- Solid customer service background with ability to handle high stress situations
- Detail oriented with the ability to stay on task in a busy environment
- Experience with Microsoft Office software
- Excellent organizational & interpersonal skills
- Effective oral and written communication
- Mechanical aptitude would be considered an asset
- Previous Bobcat and/or field service department experience would be considered an asset
- Previous experience with ERP programs similar to Procede would be considered an asset
- Applicant will be expected to work all shifts as requested
- Willing to take basic First-Aid training

Bobcat of Vancouver is committed to the principles of employment equity and welcomes applications from all qualified candidates.

Please visit our website www.bobcatvancouver.com to view a wide range of Bobcat equipment's, parts & services from Surrey, BC. We thank all interested candidates however only shortlisted applicants will be contacted for interviews.

Job Type: Full-time

Pay: $60,000.00-$65,000.00 per year

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care

Experience:

- Equipment Sales Team support: 1 year (required)
- Bobcat machine Repair/Maintenance scheduling: 1 year (required)
- repair and maintenance shop support: 1 year (preferred)

Work Location: In person

📌 BOBCAT BUSINESS & SERVICE ADMINISTRATOR, SURREY BC (Canada)
🏢 Bobcat of Vancouver Equipment
📍 Canada