About Us

At MARCC, we are your branding experts! Since 1997, we’ve been helping businesses make a lasting impression with high-quality promotional products, branded apparel, professional graphic design, and print products. Proudly Canadian-owned, we started in Mount Forest, Ontario, and have expanded with offices in Waterloo and Goderich.

Our team provides custom-targeted solutions tailored to each client’s purpose, industry, and message. With decades of experience, we serve businesses across various sectors, giving us deep industry insight and a reputation for delivering the right products for the right occasions. As a Top 20% Distributor in Canada, MARCC thrives on exceptional customer service, proven by our long-standing client relationships spanning over 25 years. Join our team and be part of a company that values customer success, and high-quality branding solutions!

Your Opportunity

Are you highly organized, customer-focused, and comfortable managing multiple orders and deadlines? We are looking for a Customer Service & Order Coordinator to help deliver an excellent customer experience from the time an order is received through production and delivery.

In this role, you will work closely with customers, sales representatives, suppliers, graphic design, and production to ensure orders are accurate, approvals are obtained, and projects remain on schedule. You will also help identify practical solutions when product availability or production challenges arise.

What You’ll Do:

- Enter and maintain customer orders accurately in the company’s order-management system




- Review order details to ensure product information, quantities, artwork, logos, and delivery requirements are complete and accurate
- Coordinate artwork, proof, and logo approvals before orders are released to production
- Track orders through production and delivery, proactively following up with suppliers, customers, sales representatives, and internal teams to keep projects on schedule
- Provide customers and sales representatives with timely updates regarding order status, production timelines, and delivery
- Respond professionally to order-related questions or concerns and coordinate solutions when issues arise
- Identify suitable substitutions when ordered products become unavailable or backordered
- Maintain accurate records of order status, approvals, changes, and customer communications
- Build strong working relationships with customers, suppliers, sales representatives, and internal team members
- Assist with new-product research, marketing initiatives, and other projects as required

What You Bring:

- Previous experience in customer service, order processing, sales support, or office administration
- Strong organizational skills and careful attention to detail,



particularly when reviewing orders, artwork, and customer requirements
- Excellent written and verbal communication skills
- The ability to manage multiple orders, priorities, and deadlines while maintaining accuracy
- Strong follow-through and a proactive approach to keeping projects moving
- A calm, practical, and solutions-focused approach when order issues or changes arise
- Confidence communicating with customers, suppliers, sales representatives, and internal teams by telephone and email
- Proficiency with Microsoft Office, including Word and Excel
- A collaborative and flexible approach, with a willingness to assist in different areas when needed
- Experience in promotional products, branded apparel, printing, graphic design, or a related industry is an asset but not required

MARCC Apparel is an equal opportunity employer and welcomes applications from all interested parties. We are pleased to accommodate individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights’ Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the process, please speak with the Hiring Manager.

Pay: $1.00-$1.01 per year

Advantages:

- Dental care
- Disability insurance
- Extended health care
- Life insurance

Application question(s):

- How many years of experience do you have in order processing, sales support, or office administration?

Work Location: In person

📌 Customer Service & Order Coordinator (Canada)
🏢 MARCC Apparel & Promotions
📍 Canada