Job Description – Assistant General Manager

Set at the top of Hotel X Toronto, Valerie is a three-story venue that boasts a space that features a massive hotel rooftop, a 360-degree view of the city and an outdoor all-season pool. A sophisticated dining space and cocktail bar lead the way on the 27th floor, paired with attractive live music and will stream together under one cohesive Japanese-influenced concept.

These multifaceted spaces create a memorable experience for everyone. Our Mission is easy. We are in the experience business. Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper-focused on the guest experience. Together we will build a best-in-class hospitality experience.

What You’ll Do:

- Support the General Manager in overseeing daily operations, including staffing, guest service, financials, and strategic planning.
- Lead and mentor both front-of-house and heart-of-house teams to uphold service excellence and company standards.
- Assist with recruitment, onboarding, training, and performance management of all team members (e.g., hosts, servers, bartenders, kitchen and support staff).
- Actively manage guest experience by resolving concerns, responding to feedback, and handling special requests with professionalism.
- Work closely with the kitchen team to ensure timely and accurate food and beverage service,



including accommodation of dietary needs.
- Contribute to inventory control, including ordering supplies, conducting stock counts, and minimizing waste.
- Assist in financial oversight, including revenue tracking, expense management, and identifying cost-saving opportunities.
- Manage scheduling, timesheets, and basic payroll administration to ensure proper staffing and compliance with company policies.
- Maintain a clean, safe, and organized environment in accordance with Ontario health and safety regulations.
- Promote a positive, respectful, and inclusive workplace culture where communication and collaboration thrive.

What You’ll Need

- 2+ years in a restaurant leadership or supervisory role in a full-service or upscale dining environment.
- Proven leadership skills with the ability to coach and develop team members.
- Strong customer service and communication abilities.
- Highly organized and able to multitask in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays as needed.
- Legal eligibility to work in Canada.
- Smart Serve certification (required); Food Handler Certificate (preferred).

Why Join Us

- Group health benefits after probation for full-time employees
- Exclusive discounts
- Staff meal
- Career advancement opportunities in a growing environment
- And more!

📌 Assistant General Manager (Canada)
🏢 Valerie
📍 Canada