Classification & Regular Hours

Hours per Week: 35

Salary Grade: 13

The base salary will be $63,730 - $90,820 per annum. Starting salary will be aligned with the successful candidate’s experience, skills, and demonstrated qualifications.

Please note, this is a 6-month temporary full-time contract opportunity covering a leave of absence.

Secondments are Welcome

Click here for more details on secondment opportunities.

About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

The Office of the Registrar (OOR) fosters a culture of student service excellence and is a key contributor to the overall student experience at Western, from the initial point of contact with prospects through to graduation and beyond.

Within the OOR, the Undergraduate Recruitment and Admissions Office ensures successful achievement of Western’s undergraduate enrolment goals and strategic plans for growth, internationalization, and diversity by advising and supporting prospective students throughout the application and admission cycle.

Responsibilities

The Admissions Documentation Officer assumes personal responsibility for the Document Processing area and acknowledgement of applications for undergraduate domestic and international applicants to the University’s undergraduate degree, diploma and certificate programs.



The role’s mandate is to ensure that the University’s admission standards are met and maintained through exemplary customer service, the adjudication of applicants, and the implementation of Senate policies governing admission and transfer credit.

Qualifications

Education:

- Undergraduate degree
- Undergraduate degree from Western University preferred

Experience:

- 3 years’ progressive customer service and administrative experience in a post-secondary environment
- 1 year experience supervising students or staff
- Experience in student recruitment, admissions or counseling services preferred
- Knowledge of enterprise applications, scanning technology systems and workflow processes preferred
- Previous experience working with PeopleSoft or comparable Higher Education database and document imaging software preferred

Knowledge, Skills & Abilities:

- Exceptional organizational skills, including managing multiple competing priorities and the ability to adapt quickly to emerging priorities
- Ability to work well under pressure and handle conflicting priorities in a fast paced environment with frequent interruptions
- Demonstrated ability to understand and communicate complex ideas orally or verbally, and understand customer needs and expectations while providing excellent customer service
- Proven ability and natural inclination to interact with people in a professional respectful and diplomatic manner
- Judgment,



analytical and problem solving skills with a consultative and collaborative approach to address issues and opportunities; ability to exercise judgment within established guidelines
- Strong record of teamwork with the motivation and ability to work independently with little supervision
- Ability to process information with high levels of accuracy
- Critical thinking and discernment to assess and scope areas for improvement and an ability to offer creative solutions
- Strong customer service skills to handle enquiries and resolve issues in a professional and timely manner
- Qualified manner, tact, diplomacy and discretion in dealing with students, parents, guidance counselors and colleagues including senior management
- A working knowledge of secondary and post-secondary education systems throughout Canada and internationally is an asset
- Intermediate computer skills in Microsoft Office
- Flexibility to work outside of regular business hours and travel on occasion

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. This position is fully in-person, on-site. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Admissions Documentation Officer (Canada)
🏢 Western University
📍 Canada