Overview

Madox Medical Clinic is a new family medicine clinic operating alongside Diagnosticrem Ultrasound Imaging in northeast Calgary. We are seeking a reliable and professional Medical Office Assistant/Clinic Assistant to support both family medicine and diagnostic imaging operations.

This is an in-person, patient-facing role combining medical reception, administrative duties and basic clinical-assistance responsibilities. The successful candidate must be comfortable working in a growing clinic, learning new systems and supporting different areas of the practice as required.

Responsibilities

- Greet patients professionally and complete patient registration and check-in.
- Answer telephone calls, respond to general inquiries and direct calls appropriately.
- Schedule, confirm, reschedule and cancel medical and ultrasound appointments.
- Receive, review and process referrals, requisitions and incoming clinical documents.
- Enter and update patient information accurately in the EMR and radiology booking system.
- Verify demographic, contact and Alberta health coverage information.
- Scan, upload, fax and securely distribute medical records and correspondence.
- Coordinate communication with physicians, radiologists, pharmacies, laboratories, referring clinics and other healthcare providers.
- Prepare patient charts and assist with daily clinic workflow.
- Room patients and collect basic information such as weight, height, temperature and blood pressure when trained and directed.
- Prepare and turn over examination rooms between patients.
- Restock clinical rooms and monitor office and medical supplies.
- Assist with referral tracking, recalls, follow-up appointments and outstanding reports.
- Support physicians, sonographers and other clinic personnel with administrative tasks.
- Maintain patient confidentiality and comply with privacy,



infection-prevention and clinic policies.
- Keep reception, waiting and clinical areas organized and presentable.
- Complete opening and closing duties as assigned.
- Perform other reasonable administrative or clinic-support duties required for clinic operations.

Skills and qualifications

- Medical Office Assistant certificate, Health Care Aide training or equivalent medical-clinic experience is preferred.
- Previous experience in a family medicine clinic, walk-in clinic, specialist office or diagnostic imaging facility is an asset.
- Experience using TELUS Collaborative Health Record—TELUS CHR—and/or a radiology information, booking or PACS system is a bonus.
- Experience managing medical referrals, requisitions, appointment scheduling and electronic records is preferred.
- Strong computer, data-entry and document-management skills.
- Clear verbal and written communication skills.
- Strong attention to detail and ability to maintain accurate patient information.
- Ability to prioritize competing duties in a busy clinical environment.
- Professional, dependable and respectful when interacting with patients and colleagues.
- Able to work independently while contributing effectively to a team.
- Comfortable learning both family medicine and diagnostic imaging workflows.
- Understanding of patient confidentiality and Alberta healthcare privacy requirements.
- Additional languages are an asset but are not required.

Availability

The clinic operates during the following hours:





- Monday to Friday: approximately 9:30 a.m. to 8:30 p.m.
- Saturday: approximately 10:00 a.m. to 6:00 p.m.

Applicants must be available for scheduled daytime, evening and Saturday shifts within these operating hours. The position is expected to provide approximately 25–35 hours per week, depending on clinic requirements.

What we offer

- Competitive hourly compensation based on experience.
- On-site parking.
- Training in family medicine and diagnostic imaging workflows.
- Opportunity to join a recent clinic during its opening and growth phase.
- Potential for increased responsibilities and advancement as the organization expands.

Application

Please submit your resume and a brief cover letter outlining:

- Your medical-office or healthcare experience.
- The EMR, scheduling or radiology systems you have used.
- Your availability for daytime, evening and Saturday shifts.
- Your preferred number of hours per week.

Only candidates selected for an interview will be contacted.

Pay: $20.00-$24.00 per hour

Benefits:

- In office parking

Application question(s):

- Are you available for scheduled shifts between 9:30 a.m. and 8:30 p.m. Monday to Friday and between 10:00 a.m. and 6:00 p.m. on Saturdays?
- Please list any EMR, TELUS CHR, radiology booking, RIS or PACS systems you have previously used.
- Why are you interested in joining a new clinic, and what are you looking for in your next position over the next one to two years?
- Are you comfortable performing both medical-office administration and basic clinic-assistant duties, including rooming patients, taking vital signs after training, preparing rooms and assisting with room turnover?

Experience:

- Clinic reception or healthcare-administration experience.: 1 year (preferred)

Work Location: In person

📌 Medical Office Assistant (MOA) – Family Medicine & Diagnostic Imaging (Canada)
🏢 Madox Medical Clinic
📍 Canada