Shape the future of healthcare communication as a Cisco PCCE & Finesse Workflow Engineer. Focus on designing high availability systems while utilizing advanced routing strategies for effective patient interactions. This position requires in-depth knowledge of Cisco PCCE, specifically in enterprise environments.

You will customize agent desktops using Cisco Finesse and develop CCP REST API integrations crucial for task management. Your work will ensure compliance with HIPAA regulations while enhancing the overall patient experience through strategic collaboration. Key Responsibilities:

- Design high availability configurations for Cisco PCCE
- Build custom solutions using Cisco Finesse agent desktops
- Implement data-driven routing based on real-time availability




- Develop and test automated workflows for critical tasks
- Collaborate with stakeholders to optimize systems Requirements:
- Proven expertise in Cisco PCCE and Finesse applications
- Knowledge of observability tools like Prometheus and Grafana
- Experience with CI/CD practices and GitOps methodologies
- Skills in SQL Server or PostgreSQL database management
- Understanding of HIPAA/PHI compliance in a healthcare context Enhance healthcare customer service by leveraging your Cisco skills and strategic insights.

📌 Cisco PCCE & Finesse Engineer Opportunity (Canada)
🏢 XMPP Standards Foundation
📍 Canada