Only candidates sending their resume to [email protected] will be considered for next round.

When a company wants to convey appreciation, we’re the ones who make them look good doing it.

Since 2009, Esiance has powered reward and recognition platforms for organizations across Canada — financial institutions, healthcare, loyalty programs, and thousands of businesses — celebrating over 3 million Canadians.

We’re a technology company, but with a fun product — reward and recognition. It’s simple to understand and delightful to experience, for the people sending it and the people receiving it.

As a Client Success Representative, you own that promise. The clients you manage are trusting you to make their recognition programs work flawlessly — and to make them the hero to the people they’re thanking.

What You’ll Do

· Own the client relationship. You’re the trusted contact your clients rely on — from onboarding through every program they run.

· Respond to inbound leads by phone, chat, and email, managing every interaction through our CRM.

· Run product demos that show clients how good the product makes them look to their people.

· Onboard recent clients with training that gets them up and running with confidence.

· Keep every account tight. Catch what’s off before the client does, keep them informed, and deepen the relationship over time.

· Partner with the outbound team on post-sale handoffs and cross-functional projects.

Who You Are

· You own your work — your outcomes and your mistakes.



You fix what’s off without being asked, because anything less isn’t good enough for you.

· You’re a true team player — first to offer help when a teammate is swamped, and no task is beneath you.

· You build trust easily, with clients and colleagues alike, and you’re a strong, clear communicator.

· You juggle multiple accounts and priorities without dropping the ball.

· You’ve spent time talking to people — retail, hospitality, a service counter, anywhere you’ve had to read someone and make their day easier. That’s the experience that matters here; we’ll teach you the rest.

Don’t check every box? If you’ve got the drive and the attitude, we still want to hear from you.

What You’ll Get

· Base salary of $50,000–$65,000, plus performance bonuses tied to your results.

· Real onboarding and ongoing training. We’ll teach you everything about our platform and clients so you’re set up to win from day one.

· A team that has each other’s backs. When it gets busy, everyone rolls up their sleeves — that’s just how we operate.

· The small stuff that makes a week good: Monday coffees, Thursday team lunches, and a crew you’ll actually look forward to seeing.

How to Apply

Send your resume to [email protected], and tell us the following:

1. Which part of this role excites you the most?

2. What is your favorite pet animal?

Esiance is an equal opportunity employer. We welcome applicants from all backgrounds.

Pay: $50,000.00-$65,000.00 per year

Work Location: In person

📌 Client Success Representative (Canada)
🏢 Esiance
📍 Canada