High Profile Tenant Relations Representatives TD Centre

Position: Tenant Relations Representatives

Status: Full Time

Hours: Various 8-hour shifts

Payrate: $24.00/hr.

Overtime Method: Averaging agreement over 88 hours

Posting Date: June 26th, 2026

Internal Closing Date: July 3rd, 2026

External Closing Date: August 7th, 2026

Job Overview:

The TD Centre is one of Toronto’s premier commercial properties, located in the heart of the financial district. With a large population of office tenants and visitors, this role plays a key part in delivering a high standard of service and supporting the overall tenant experience.

As a Tenant Relations Representative, you will provide a professional and welcoming presence while assisting with tenant inquiries, coordinating requests, and maintaining a positive environment. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced setting.

Key Responsibilities:

- Act as the first point of contact at key entrances, providing a strong presence to welcome visitors to the property
- Supporting access control to the property
- Identify and respond proactively to suspicious activity, undesirable behaviour or disturbances, using a tactful and friendly approach
- Ensure any lobbies or common areas remain clean by the contract housekeeping and report any issues to building management immediately.
- Provide direction and assistance to visitors, call taxis for tenants upon request, maintaining a customer service-first approach at all times




- Work closely with Toronto Police, Property Management, and internal security teams as required
- Complete accurate incident reports, occurrence reports, and daily logs
- Maintain situational awareness in a fast-paced, high-traffic environment with a focus on de-escalation
- Enforce property rules, policies, and procedures in a respectful and professional manner
- Assist in the set up and execution of CF Tenant Engagement events hosted in office tower lobbies to enhance tenant experience.

Prerequisites:

- Previous experience in a customer service role
- Security License in the province of Ontario
- Valid First Aid & CPR Level C from a WSIB approved provider
- Strong communication and interpersonal skills and skilled attitude
- Ability to handle stressful situations with tact and diplomacy
- Ability to stand and/or walk for for extended periods
- Maintain a professional appearance and demeanor
- Provide exceptional customer service, including “white glove” hospitality and client service
- Proficient in basic phone & computer skills
- Prior experience in security would be considered an asset
- Applicants who do not possess these certifications can opt into Paladin's Use of Force/Management of Aggressive Behavior certification program prior to their onboarding training to ensure they meet the requirements of the position
- Legally authorized to work in Canada

Why choose Paladin?

- Opportunities for training and development
- Competitive salary and advantages package
- Work today, get paid today

📌 High Profile Tenant Relations Representatives TD Centre (Canada)
🏢 Paladin Security
📍 Canada