Dr. Laura Mercer Family Dentistry is a well-established dental office dedicated to providing compassionate and high-quality care to patients of all ages. We pride ourselves on our welcoming atmosphere, long-standing patient relationships, and supportive team environment. Family owned and operated since 1976.

We are seeking a highly organized, professional, and patient-focused Dental Receptionist/Office Manager to join our well established dental practice. The ideal candidate is an experienced dental administrative professional who excels at multitasking, provides exceptional customer service, and is confident managing the daily operations of a busy dental office.

Key Responsibilities:

- Greet and welcome patients while creating a positive first impression.
- Answer phones, schedule appointments, and manage the daily appointment calendar.
- Verify dental insurance eligibility and benefits.
- Submit, track, and follow up on insurance claims and pre-authorizations.
- Communicate with dental insurance companies regarding claims, payments, and outstanding balances.
- Collect patient payments and explain financial arrangements.
- Maintain accurate patient records and ensure HIPAA compliance.
- Manage accounts receivable and assist with collections as needed.




- Coordinate office workflow and support the clinical team to ensure efficient daily operations.
- Order office supplies and maintain inventory.
- Oversee front office procedures and provide administrative support to the practice owner.

Qualifications:

- Minimum of 2 years of experience in a dental office (required).
- Proficiency with Dentrix dental practice management software (preferred).
- Extensive knowledge of dental insurance verification, billing, claim submission, and appeals (preferred).
- Strong understanding of dental terminology and treatment procedures.
- Excellent communication, customer service, and organizational skills.
- Ability to multitask in a quick-paced environment while maintaining attention to detail.
- Professional appearance and positive attitude.

What We Offer:

- Competitive salary based on experience.
- Paid vacation and holidays.
- Supportive and friendly team environment.
- Full-time, permanent position with consistent daytime hours, no weekends or evenings.

Please submit your resume along with a brief cover letter outlining your experience

Perks:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Dental Receptionist / Office Manager (Canada)
🏢 Dr. Laura Mercer Family Dentistry
📍 Canada