- Deal directly with customers’ telephone and email inquiries and ensure the customer receives the appropriate support.
- Prepare weekly invoices for completed work and customer sampling supply orders
- Follow up with customers on overdue payments.
- Create and email invoices to clients.
- Prepare Purchase Orders for supply orders as requested by the Accounting Manager.
- Post cheques for the payment of consumables.
- Monitor emails to flag account receivable and payable questions and address concerns that may arise.
- Monitor subcontracted forms via email, ensure the forms are completed fully and confirm signed acknowledgments.
- Post payables into Accounting program
- Update the master client contact information for Accounts Payables and contact preferences.
- Process and ensure confidentiality of account applications and credit card information.
- Coordinate with the Accounting Manager to confirm test package quotes are current prices.
- Complete Read and Understand Training on all new revisions of Standard Operating Procedures pertaining to your role.
- Inform receiving personnel and managers of “Accounts on hold”.
- Prepare price quotes as requested by existing and new clients
- Process payments for cheques, credit cards and EFTS
- Back up accounting program on at least a weekly basis.
- Other duties as required by the laboratory manager
Responsibilities:
- Responsible for ensuring client confidentiality, this includes being certain of the clients identity and non-disclosure of client information to personnel other than the submitting party.
- Responsible for ensuring the security of payment information.
- Responsible for informing Quality Assurance if a non-conforming issue or out of specification is identified.
Job Type: Full time
Pay: $20.00-$21.00 per hour
Benefits:
- Casual dress
- Company events
- Dental care
- Extended health care
- Paid time off