Company Information:

In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.

By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

Description:

Full job description

As the Assistant Manager, you'll be a key leader in the operations of the restaurant. You’ll work closely with the management team to ensure smooth operations, maintain top-quality standards for both food and service, and actively contribute to a positive work culture. Your role will also include helping to develop team members, managing inventory, and supporting the staffing needs to meet the demands of our business.

Key Responsibilities:

- Operations Management: Assist in the day-to-day operations of the restaurant & food service areas, ensuring all processes run smoothly & efficiently.
- Team Development: Lead by example to motivate, mentor, and develop team members. Provide training on customer service, food safety, and operational procedures.



Foster a culture of teamwork and professional growth.
- Inventory Control: Manage inventory levels, ensure proper ordering of supplies, and minimize waste through efficient stock management.
- Quality Assurance: Ensure food quality and safety standards are consistently maintained, and monitor health and sanitation compliance.
- Customer Service: Address customer inquiries, concerns, and complaints in a professional and timely manner. Ensure customer satisfaction and enhance the guest experience.
- Scheduling & Labor Costs: Help with employee scheduling, ensuring that shifts are properly filled and labor costs remain within budget.
- Performance Monitoring: Track and evaluate team member performance, providing feedback and recognition to high performers while addressing any areas for improvement.
- Financial Management: Assist with financial tasks, including cash handling, daily revenue reports, and cost controls.
- Collaboration with Management: Work with the management team on marketing efforts, special promotions, and overall business strategies to drive sales and growth.

Qualifications:

- Minimum of 2+ years in a supervisory role in the food service industry, with experience in team leadership and operations management.
- Strong ability to develop team members, foster a positive culture, and provide constructive feedback.
- Knowledge of inventory management, food safety standards, and health regulations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to remain calm under pressure and manage multiple priorities in a fast-paced environment.
- Flexibility to work days, afternoons, nights, weekends, and holidays as needed.
- Passion for the food service industry and providing exceptional guest experiences.

Benefits

- Health & Dental Perks
- Discounted or free food
- Flexible schedule

Requirements :

- REQUIREMENTS Must be able to lift up to 50lbs Friendly and outgoing Ability to follow standards & procedures Strong work ethic & ability to get the job done 1 + years Supervisory experience Strong communication skills

📌 Assistant Manager (Bancroft)
🏢 Tim Hortons
📍 Bancroft