What we need from you

Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic math and computers

Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay

Process invoices, post checks to vendors and distribute employee checks

Respond to guest complaints, requests and emergencies

Reconcile all accounts in a timely manner

Schedule guest wake-up calls and reservations for the following day

Respond to guest inquiries, concerns and complaints as needed

Answer phones and place reservations

Qualifications for Night Auditor

- Excellent communication and math skills




- 2+ years' experience in customer service or hospitality
- Able to learn computer functions and other on-the-job skills
- Strong eye for details
- Good problem-solving skills
- Ability to multitask
- Solid customer service skills
- Strong written and verbal communication skills
- Exceptional customer service skills
- Fluency in the local language - extra language skills would be great, but not essential
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

Job Type: Full time

Pay: $17.75-$24.95 per hour

Benefits:

- Dental care
- Extended health care

Work Location: In person

📌 Weekend Night Auditor/Guest Services Agent (Canada)
🏢 Holiday Inn Express & Suites Toronto Markham
📍 Canada