"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself."

- Location

Toronto (Etobicoke)

- Employment type

Full Time Permanent

- Department

Logistics & Supply Chain

- Deadline

2026-08-06

Candidate profile (title) What you'll need to have

Candidate profile (text) - Default language - 3+ years of experience in warehouse, logistics, fulfillment, or high-volume retail operations.

- Proven leadership experience coaching, developing, and motivating teams to achieve operational goals and deliver strong business results.
- Strong understanding of fulfillment operations, including online order picking, order preparation, quality checks, and customer order execution.
- Experience working in KPI and metrics-driven environments, with the ability to analyze performance, identify opportunities, and drive continuous improvement.
- Demonstrated ability to lead in a fast-paced, physically demanding environment while managing competing priorities and tight deadlines.
- Passion for talent development, including training, coaching, performance management, and succession planning.
- Customer-focused mindset with solid business acumen and a commitment to operational excellence.
- Solid communication and collaboration skills, with the ability to foster an inclusive and high-performing team culture.
- A genuine passion for IKEA values, culture, and leadership principles.

Key responsibilities (title) A day in your life with us

Key responsibilities (text) - Lead, coach, and develop the Fulfillment Operations team to deliver an exceptional customer experience through efficient and accurate order fulfillment.

- Drive operational performance by monitoring KPIs, analyzing metrics, and implementing actions to improve productivity, quality, and customer satisfaction.
- Oversee daily fulfillment operations, ensuring online orders are picked, prepared, and quality-checked in line with service expectations.
- Build a strong talent pipeline through recruitment,



onboarding, training, coaching, and development of co-workers.
- Create a high-performing, accountable team culture by providing regular feedback, support, and development opportunities.
- Collaborate with cross-functional partners to secure operational readiness, product availability, and seamless customer fulfillment.
- Ensure a safe, compliant, and efficient working environment while supporting IKEA's sustainability and operational goals.
- Act as a role model for IKEA values and leadership, inspiring teams to deliver results while growing people.

Team vision ( title) About this work area

Team vision (text) We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

Local section (title) WHY YOU WILL LOVE US

Local section (text) Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:

- Wellness days (in addition to your vacation days!)

Extended health, dental, and vision coverage (for you and your family)

- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan




- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Fulfilment Operations Team Leader

The starting rate/ salary for this position ranges from 58960 CAD to 65000 CAD and will be based on relevant work experience.

Why you will love us

From the deep forests in Sweden, we have spread our culture and values around the world. At the heart of our offer are our beautiful home-furnishing products and solutions, made with care for our planet, reaching millions of customers.

At the heart of our business, are our wonderful co-workers representing diversity in all dimensions and passionate for life at home. We all contribute with our uniqueness and we want to grow and develop together.

Our vision, “to create a better everyday life for the many people” inspires and guides us in everything we do. This is IKEA.

What we all have in common

- Living our values
- Being your unique self, while respecting and including others
- A passion for home furnishing
- Performing & delivering while learning & developing
- Having fun!

Your uniqueness makes Ikea better

We believe everyone has the right to be treated fairly and be given equal opportunities, regardless of their age, gender identity, sexual orientation, physical ability, ethnicity, race, nationality, religion or any other dimension of their identity.

We are committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide appropriate accommodation which considers the applicant’s accessibility needs due to disability. If you require accommodation, please contact [email protected]

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

📌 Warehouse Team Leader (Canada)
🏢 IKEA
📍 Canada