Company Overview

OZ Optics Limited is a leading worldwide supplier of fiber optic products, test equipment and sensors. It is located in Canada's capital city of Ottawa and established in 1985.

Company Perks:

- Every employee receives full benefits including medical, dental, optical and life insurance with the premiums paid for by OZ Optics.
- Opportunity to work along side with subject matter experts in fiber optics
- Prospect to work on world-class products with cutting-edge technologies
- Best recreational facilities company can offer. Squash and basketball courts, weight-training rooms, indoor pool, sauna, and hot tub for use by employees
- Staff events - adult and children's holiday parties, Easter egg hunt, family summer barbecue, and soccer games.
- Free on-site parking

Position Summary:

- Report to Customer Service Manager.
- Coordinate customer requests with internal departments as the point of contact.
- Follow through internal processes for each order to fully satisfy customer requirements.
- Collaborate with Finance for accurate customer invoicing & payments as per payment terms.

Typical Duties:

- Communicate timely & accurately with customers about orders progress & delivery schedule.
- Understand production processes to provide accurate replies to customer inquiries.
- Serve as the link between customers and internal departments.
- Ensure orders pricing and shipments are aligned with company policies and customer needs.
- Handle Return Material Authorization (RMA) process–as the owner of RMA process.
- Process change orders, cancellations, and price validations.




- Assist customers with exchange of required documents and provide necessary information.
- Verify customer documents and orders, and record them according to corporate policies.
- Issue official Order Acceptance and Sales Order Acknowledgement to customers.
- Proactively be responsible for processing each customer order with accuracy and timely.
- Fully understand Order Desk and Customer Service processes.

Education:

Post-secondary education in Sales and Marketing or Business Administration

Experience:

3-5 years of inside sales or customer service experience preferably in technical manufacturing

Skills:

- Effective organizational skills
- Attentive to details
- Experienced with ERP, MRP, CRM business applications
- Advanced working knowledge of Microsoft suite: MS Outlook, Excel, Word
- Excellent command of English both verbal and written

Candidates must be eligible to work in Canada

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Company events
- Disability insurance
- Employee assistance program
- Life insurance
- On-site parking
- Vision care

Application question(s):

- Do you have an excellent verbal and written command of English
- Do you have a firm understanding of the Commercial Manufacturing Order Processing Cycle from RFQ forward?

Education:

- DCS / DEC (required)

Experience:

- ERP systems: 3 years (required)
- MRP, CRM business applications: 3 years (preferred)
- Advanced Microsoft Suite: 3 years (required)
- Technical manufacturing Customer service: 3 years (required)

Work Location: In person

📌 Customer Service/Order Desk Administrator (Canada)
🏢 OZ Optics
📍 Canada