Summary:
The Grocery Department Head is responsible for ensuring a high level of customer service and maintaining a clean, organized, and well-stocked sales area within the grocery department. They will work closely with the Store Manager to ensure all store operations run smoothly and efficiently.

Accountabilities and Expectations:
• Greet customers and provide excellent customer service.
• Respond to Cashier calls in a timely manner.
• Ensure availability of shopping carts and hand baskets.
• Maintain replenishment of assigned sales area.
• Manage outposted items and ensure proper facings.
• Responsible for ad preparation, set up, and take down.
• Complete hole checks and address exceptions.
• Communicate hot selling items to the Grocery Supervisor/Manager.
• Have a daily recovery and maintenance program in place.
• Inspect condition of coolers, bunkers, and refrigerated units.
• Keep inventory levels in the stockroom to necessary product only.
• Properly handle damaged, defective and returned products.




• Perform cycle counts as required.
• Operate machinery/equipment safely, report any hazards to the Store Manager/Owner.
• Complete all required E-Learning programs.
• Perform other related duties and tasks as assigned by the Store Manager/Owner.
• Be accountable for Best Sellers; in stock and merchandised in the best locations at the best times.
• Be responsible for the merchandising and replenishment of their Department.
• Maintain quality and controls for produce and code dated product.
• Follow Loss Prevention procedures and guidelines to minimize shrink.

Education and Experience:
• High school diploma or equivalent.
• Minimum of 2 years of experience in grocery retail management.
• Solid leadership and communication skills.
• Ability to work well under pressure and meet deadlines.
• Experience with inventory management and merchandising.

📌 Grocery Department Head (Canada)
🏢 Northernu002FNorthMart
📍 Canada