Job Summary

We are seeking an energetic and detail-oriented Front of House Supervisor to lead our hospitality team and ensure an exceptional guest experience. In this pivotal role, you will oversee daily operations at the front of house, manage staff, and uphold the highest standards of customer service. Your leadership will foster a welcoming environment, streamline service processes, and ensure food safety and quality standards are consistently met. This position offers an exciting opportunity for a motivated individual with a passion for hospitality, food service, and team management to make a positive impact in a dynamic setting.

Responsibilities

- Supervise front of house staff, including servers, hosts, bartenders, and food runners, ensuring smooth daily operations
- Lead by example in delivering outstanding customer service and resolving guest concerns promptly and professionally
- Oversee food handling procedures, ensuring compliance with food safety regulations and proper hygiene standards
- Manage POS systems such as Micros to process orders accurately and efficiently
- Coordinate with kitchen staff to ensure timely food preparation and delivery, maintaining high quality standards
- Conduct interviews and assist in hiring new team members to build a solid, motivated team
- Train staff on service protocols, food safety practices, POS usage, and hospitality standards
- Monitor cash handling procedures and reconcile daily financial transactions accurately




- Enforce health and safety regulations across the front of house area
- Support restaurant management in maintaining cleanliness, organization, and overall ambiance

Qualifications

- Proven supervising or leadership experience within the food service or restaurant industry
- Strong background in food preparation, cooking, serving, and food handling techniques
- Familiarity with POS systems such as Micros or similar platforms
- Excellent customer service skills with a friendly and professional demeanor
- Experience managing teams in fast-paced environments with a focus on hospitality excellence
- Knowledge of food safety standards and regulations; certification preferred
- Ability to handle cash transactions accurately and responsibly
- Previous restaurant management or hotel experience is advantageous
- Exceptional communication skills with the ability to motivate and lead a diverse team
- Demonstrated ability to interview potential candidates effectively and contribute to team development

Join us as a Front of House Supervisor where your leadership fuels memorable guest experiences! We are committed to fostering a vibrant work environment that values your skills in hospitality, food industry expertise, and team management. This paid position offers an engaging opportunity to grow your career while making a positive difference every day.

Pay: $18.25-$21.50 per hour

Benefits:

- Discounted or free food
- Extended health care

Work Location: In person

📌 Front of House Supervisor (Canada)
🏢 Boston Pizza Fernie
📍 Canada