The Prospect

Reporting to the Kitchen Operation Specialist and Store Manager (or his/her delegates), the Kitchen Department Head is responsible for delivering the department daily routine, controlling its profit and loss, providing guidance, supervision to Kitchen Department staff members and training to Kitchen Department service staff members.

You Will

- Greet customers by providing good customer service with smile, and friendly enthusiasm
- Manage department performance and attain departmental goals
- Familiar with product ordering , its process and execution
- Follow company’s pricing principle and work closely with the pricing strategies of the Merchandising Department
- Manage and supervise daily department operations and staff performance
- Provide coaching, on-the-job training, shadowing, guidance and supervision to department staff
- Provide guidance and supervision to Kitchen Assistants, ensure fair distribution of work and that daily checklists are strictly executed
- Promote teamwork and create an inclusive working environment
- Lead by example by performing all hands on duties required in the Kitchen Department
- Maximize customers’ satisfaction, build rapport with our customers by providing good smile, eye contact and attention to them; handle customers’ complaints, if any
- Conduct quality and inventory control, responsible for the cleanliness, hygiene, equipment and tools maintenance follow up and workplace safety of the department
- Manage product quality, food safety, freshness and ensure FIFO is strictly practiced within the department
- Maintain and update UPC pricing, verify and ensure product labeling is properly done
- Ensure (BBQ, Hot Foods, Dim Sum, Sushi and/or others) are properly packaged and displayed




Perform any other duties as assigned by the supervisor

You Should Have / Be

- Flexible to work in shifts, including weekdays, weekends, evening hours and statutory holidays
- Have a good understanding of tools & equipment relevant to the job and know how to interpret merchandise labels
- Possess outstanding interpersonal and customer service skills
- Positive people management skills and ability to train staff
- Good organization and problem-solving skills
- Possess knowledge of workplace health & safety
- Relevant experience and knowledge of Kitchen products, display, promotion and packaging techniques preferred
- Possess 5 years and/or above relevant experience, with at least 3 years of supervisory experience preferred
Possess good computer skills in MS Office

This is an active job posting for a currently vacant position. We are recruiting to fill this role as part of our ongoing operational needs.

Benefits

- Performance bonuses
- Extended health/dental/vision care
- Retirement benefit
- Life/AD&D; insurance
- Paid vacation, sick, marriage, bereavement leaves
- 10% in-store staff purchase discount
- Subsidized staff meal

Shift

Shift work is required, including weekdays, weekends, and statutory holidays

Safety Statement

Safety continues to be T&T; Supermarket’s top priority. We’ve established health and safety policies and measures to ensure our Stores, Food Processing & Production Centres and Warehouse & Distribution are as safe as possible.

T&T; Supermarket is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, gender identity, age, veteran status, non-disqualifying physical or mental disability, or any other applicable characteristics protected by law.

📌 Kitchen Department Head Trainee (Canada)
🏢 T&T Supermarket
📍 Canada