Basic Purpose: What is the overall function of the job?
- Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions
Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
- Greet all clients in a friendly, positive manner
- Receive all external client samples
- Unpack samples and organize them according to analytical requirements
- Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
- Ensure all required samples are redirected as required
- Prepare bottle orders requests and coordinate delivery of bottle orders
- Provide support to the Sample Log In team
- Ensure accuracy of results and data entry
- Recognize routine and non-routine problems and escalate to the Supervisor
- Ensure supply inventories are maintained
- Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
- Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
- Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
- Adhere to Bureau Veritas’ safety policies.
- All other responsibilities as assigned
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
- High School Diploma
- Experience in a laboratory environment is considered an asset.
- Ability to lift up to 40 lbs
- Excellent attention to detail
- Strong communication skills (both written and verbal).
- Strong computer skills (Microsoft Word, Excel, Outlook etc.)
- Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
- Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Work Relationships
- Internal: Laboratory Operations and Customer Service
- External: Clients and Couriers
Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel
- High level of work production in fast-paced lab workplace
- Flexible working hours, overtime and shift work
- Changing priorities and balancing workload to meet tight deadlines
- Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
- Hazardous materials are handled using established safety procedures and appropriate equipment