Travel Professional, Guest Relations

DeNure Tours is looking for a full-time guest service and sales agent to work with our team to generate successful travel bookings for all touring divisions. The ideal candidate is customer service driven, with an ability to listen, while providing quality answers to product questions and effective communication via telephone, email or in person.

Key Responsibilities

- Continuous learning of tour products offered by DeNure Tours
- Answer telephone calls, respond to guest questions, and promote discussion of various tour products while effectively finalizing booking details including DeNure Tours’ Connections Program, pre and post travel hotel options, airline / cruise details.
- Understand, explain, and sell Travel Insurance options.
- Assemble and distribute ticket package itineraries
- Communicate with industry partners: travel agencies, hotels, taxi companies etc.
- Assist the Sales team and Operations department, as needed

Qualifications

- Post Secondary education either college or university is preferred
- TICO Certification, while preferred, will be required within 1 month of the hire date (assistance provided)
- Sales experience is required, preferably in the hospitality or tourism industry
- Detail orientated and successful at multi-tasking
- Proficiency in office software including Microsoft Outlook, Excel and Word.



Understand how to safely navigate websites, have an organized approach to electronic filing systems, and be comfortable using a sales order entry system
- Professional and friendly English language proficiency, both spoken and written
- Bi-lingual preferred with French or Spanish an asset
- Travel experience is an asset

Working Conditions and Compensation

- Monday to Friday, 37.5 hours per week, normally between 8:30 to 4:30pm
- Friendly and flexible office environment in Lindsay. Remote work not an option.
- Non-union, Federally regulated working workplace
- Benefits package including medications, vision, dental and RRSP/pension contributions
- Wages starting at $21.00 per hour commensurate with experience and qualifications

Job Type: Full-time

Pay: From $21.00 per hour

Benefits:

- Dental care
- Extended health care
- On-site parking
- RRSP match
- Vision care

Application question(s):

- How many years of experience do you have with computer skills ie. Microsoft Outlook, Word or Excel, online order taking or electronic filing ?
- On a scale of 1 to 10, what would be your level of expertise in both Excel and Microsoft Outlook?
- Do you live in Ontario and have reliable transportation? This position requires in-office work in Lindsay Ontario.

Experience:

- Customer service: 3 years (preferred)

Work Location: In person

📌 Guest Service Agent, Travel Professional (Canada)
🏢 DeNure Tours
📍 Canada