Inside Sales Representative

- Cultivate customer relationships that ensure long term retention and future sales opportunity.
- Handle inbound, unsolicited prospect calls and convert them into sales. Accurately calculate price quotations, discuss credit terms, prepare sales orders and compile reports with accuracy.
- Respond and follow up with customers in a timely and professional manner.
- Investigate and expedite the resolution of customer problems and complaints while managing expectations.
- Source and purchase irregular and/or out of stock items while following up to ensure on-time delivery.
- Update changes to existing accounts and enter new customer information into corporate database.
- Conduct proactive sales efforts to expand business including cold calling prospects.
- Collaborate with management to determine effective strategic sales approaches.

. Other duties as assigned.

Accountabilities of this role are listed below, but are not limited to the following:

- Achieving or succeeding monthly sales quotas as determined by management

- Assisting in the resolution of customer issues as necessary. Producing and submitting reports, documentation as directed and specified by management





- Reporting customer complaints to the Inventory/Quality department in a timely manner.

- Educate and close prospects and warm leads.

- Work diligently, efficiently, and closely with the Outside Sales team to meet the expectations of our client base.

- Qualify prospects, develop & maintain customer relationships throughout the sales cycle, and close sales transactions.

Job Requirements

- Post-secondary education and/or experience in cold calling and sales

- Competitive, and self-motivated attitude

- Proficient with MS Office (i.e. Word, Excel, Outlook)

- Strong math aptitude

- Detail oriented

- Robust interpersonal and communication skills

- Strong customer management and follow-up skills

- Problem solving / conflict resolution and negotiation skills

- Ability to work well and excel while working with a team or individual

- Metal Industry experience: 2 years (required)

#Workwolf #J_Dass

Dass Metal Products uses Workwolf’s AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.

📌 Inside Sales Representative (Canada)
🏢 Dass Metal Products
📍 Canada