Job Description: FOH Supervisor / Manager

Lead the Shift at Chuck’s Roadhouse!

Are you a high-energy hospitality leader who thrives in the rush of a packed house? Chuck’s Roadhouse is looking for a dynamic FOH Supervisor / Manager to guide our front-of-house team. We aren’t just looking for someone to manage shift checklists; we want an engaging leader who sets the tone, drives floor energy, elevates guest experience, and leads by example. If you can run a high-volume floor with poise, charisma, and operational sharpness, we want you on our leadership team.

Your Key ResponsibilitiesFloor Leadership & Guest Experience

- Drive Floor Energy: Act as the face of the restaurant during peak rushes, actively managing table turns, floor flow, and guest satisfaction.
- Proactive Resolution: Handle guest feedback and line-level challenges on the fly with a professional, "guest-first" mindset.
- Guest Ambassadorship: Build rapport with regulars and ensure every guest receives prompt, high-standard hospitality.

Team Management & Coaching

- Pre-Shift Engagement: Lead daily line-ups to motivate servers, hosts, and support staff, setting clear targets and expectations.
- Mentorship & Training: Onboard new FOH staff, continuously coach existing team members, and ensure high standards of menu knowledge and upselling.
- Seamless Synergy: Work hand-in-hand with the Kitchen Manager/BOH team to maintain smooth ticket times, food accuracy, and overall service cadence.

Operations & Standards

- Quality & Cleanliness Control:



Enforce food safety practices, provincial liquor regulations, station organization, and health and safety compliance across all FOH areas.
- Shift Administration: Oversee shift openings, mid-shift transitions, closing procedures, cash handling, and daily labor management.

What You Bring to the Table

- Leadership Experience: 1–2+ years of supervisory or team-lead experience in a high-volume, casual dining or sports bar environment (or senior server/bartender experience ready for the next step).
- Cool Under Pressure: Strong problem-solving abilities and composure when managing a busy floor or unexpected operational bottlenecks.
- Clear Communication: Excellent verbal communication skills to lead team members, partner effectively with the kitchen, and interact with guests.
- Mandatory Credentials: Valid Smart Serve certification is required.
- Physical Drive: Comfortable being on your feet for extended shifts and actively stepping in to assist on the floor whenever necessary.

Perks & Culture

- Competitive Compensation: Competitive base hourly rate/salary, plus gratuity participation.
- Growth Potential: Be part of a recognized brand that actively invests in its leaders and offers long-term career advancement.
- Vibrant Atmosphere: Work in a high-energy, sports-centric workplace where teamwork and fun drive results.
- Flexible Scheduling: Balanced scheduling options across day, evening, and weekend shifts.

Pay: $21.00-$24.00 per hour

Work Location: In person

📌 Front of House Supervisor / Manager – Chuck’s Roadhouse (Canada)
🏢 Chucks Roadhouse
📍 Canada