Frozen is a brand-new hospitality concept opening soon in downtown St. Catharines.

We're bringing together handcrafted ice cream, specialty coffee, fresh salads, desserts, mocktails, and warm hospitality, all under one roof. Every guest should leave with a memorable experience, and we're looking for the right leader to help make that happen.

Position

We're looking for an experienced *Café Operations Manager & Head Barista* who can lead daily operations, support the team, and deliver exceptional guest experiences.

You'll work closely with the owners to bring our vision to life while ensuring the café runs smoothly every day.

What You'll Do

⁠ ⁠Lead daily café operations

⁠ ⁠Prepare high-quality espresso beverages and specialty drinks

⁠ ⁠Train, coach, and motivate the team

⁠ ⁠Create staff schedules

⁠ ⁠Manage shift coverage and support the team when needed

⁠ ⁠Maintain exceptional customer service standards

⁠ ⁠Handle guest concerns professionally

⁠ ⁠Ensure cleanliness, food safety, and quality standards are always maintained

⁠ ⁠Monitor inventory and communicate ordering needs to the owners

⁠ ⁠Complete opening and closing procedures

⁠ ⁠Work alongside the owners to help build a strong team culture

What We're Looking For





⁠ ⁠Leadership experience in a café, restaurant, or hospitality environment

⁠ ⁠Robust espresso and barista skills

⁠ ⁠Excellent communication and customer service

⁠ ⁠Reliable, organized, and calm under pressure

⁠ ⁠Someone who takes ownership and leads by example

⁠ ⁠A genuine passion for hospitality and creating memorable guest experiences

What We Offer

⁠ ⁠Competitive salaried position based on experience

⁠ ⁠Annual performance bonus

⁠ ⁠Employee discounts

⁠ ⁠Opportunity to grow with a new and expanding brand

⁠ ⁠Supportive ownership team that values your ideas and leadership

If you're excited about helping launch a new café and building something special from the ground up, we'd love to meet you.

Pay: $52,000.00-$56,000.00 per year

Benefits:

- Discounted or free food
- On-site parking
- Store discount

Education:

- Secondary School (preferred)

Experience:

- Barista: 3 years (required)
- Management: 2 years (required)

Licence/Certification:

- Food Handler Certification (required)
- Food Safety Certification (required)
- Smart Serve (required)

Work Location: In person

📌 Café Operations Manager & Head Barista (Canada)
🏢 Frozen Creamery & Garden
📍 Canada