The UPS Store is more than just a shipping center. We are a locally owned franchise dedicated to supporting our neighborhood consumers and small businesses with packing, shipping, mailbox rentals, and full-service printing solutions.

We are looking for an energetic, hardworking, and detail-oriented team member to join our Sherwood Park location. If you love variety in your workday and thrive in a customer service environment, we want to hear from you!

What You’ll Do

Your day-to-day will be dynamic, blending top-tier retail service with hands-on business and print solutions:

- Customer Excellence: Deliver exceptional service, build rapport with regular clients, and consult on the best shipping and business solutions.
- Shipping & Logistics: Efficiently process domestic and international shipments using store software; accurately input data, evaluate carrier rates, and present customers with optimal shipping speeds, costs, and protection options.
- Store Operations: Safely operate store equipment (production printers, scanners, laminators, binding machines, and fax machines).
- Mailboxes: Receive, sort, and distribute parcels accurately.



Manage mailbox rentals and educate customers on their benefits.
- Print & Graphic Design: Work directly with clients to interpret design needs. Create graphics, logos, and visual layouts for print marketing, illustrations, and local business collateral.
- Expert Packing: Follow standard packaging guidelines to assess, quote, and expertly pack fragile or valuable items.
- Daily Maintenance: Assist with opening/closing duties and maintain a clean, organized, and safe storefront.

What We’re Looking For

- High school diploma or equivalent.
- Proven experience in a retail or customer service environment.
- Proficiency in Microsoft Office (Word, Excel) and basic POS systems.
- Strong verbal and written communication skills.
- Excellent multitasking ability with a sharp eye for detail.
- Comfortable lifting and moving packages up to 40 lbs.
- Experience with Graphic Design and print production software, preferred.
- Prior experience working in a print shop, shipping hub, or postal office, preferred

Job Types: Full-time, Part time

Pay: $15.00-$18.00 per hour

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 The ups store
📍 Canada