This person ensures high quality customer service standards are achieved and continuously improved. The successful candidate will oversee the timely and appropriate assignment of implementation and on-going support tasks and the efficient and comprehensive follow-up and coordination of all departments involved in this provision of customer service. You will be responsible for a number of other support personnel including the technical writers.

Responsibilities

- Manage day to day relationship with clients to ensure timely , effective responses to assistance requests
- Manage Help Desk personnel who act as first line support in receiving, analyzing, and logging calls, assigning responsibility and performing follow-ups
- Contribute to the improvement of written and on-line documentation
- For each current sale, assume immediate responsibility for overall system installation and implementation
- Ensure collaboration of efforts and dissemination of information related to customer support




- Perform cost management/performance activities related to new implementations
- Contribute to the improvement of the software and the development of new features

Requirements

- A university degree in business or equivalent
- Three to five years experience in a managerial role in a computerized environment
- Solid accounting background a must; distribution/manufacturing experience an asset
- Exceptional analytical, reasoning, and organizational skills
- Superior interpersonal, communication, and management skills
- Must possess initiative and be a self-starter

Please mail, fax, or e-mail your resume, with an indication of the position of interest.

Send resume to:

TSI Systemgroup Inc.
Attention:Human Resources
4455 Rue Sherbrooke Ouest
Westmount, QC
H3Z 1E7

Fax: (phone hidden)

Or by E-Mail to:

[email protected]

📌 Support Coordinator (Canada)
🏢 TSI SYSTEMGROUP
📍 Canada