Employment Opportunity: Surgical Medical Assistant - Supporting Dr. Ryan Martin MD FRCS(C)

Are you highly organized, detail-oriented, and passionate about delivering exceptional patient care?

Group23 is looking for a Surgical Office Assistant to support Dr. Ryan Martin, MD FRCS(C) and the surgical team by coordinating patient care, managing health information, and ensuring a seamless experience from referral through to post-surgical follow-up, and beyond.

In this role, you’ll work closely with Dr. Martin, patients, and multidisciplinary healthcare teams across multiple systems to support high-quality surgical care and efficient clinic operations.

What We Offer

Join a purpose-driven organization committed to raising the standard of sports medicine in Alberta. At Group23, you will work alongside a collaborative, multidisciplinary team in an environment that values leadership, accountability, and continuous improvement

Some of our benefits:

- Inspiring teammates and a value driven work environment

- Opportunity to lead and support frontline clinic operations

- Strong collaboration with clinical, administrative, and operational leaders

- Competitive compensation and advantages package

- Professional growth through leadership development and EOS®based operations

- The chance to grab tickets to see your favourite teams in action

Position Summary

Working closely with Dr. Ryan Martin, MD FRCS(C) and the Surgical Department Lead, the Surgical Office Assistant plays a key role in coordinating patient care, managing health information, and supporting clinical and surgical operations.

This role ensures accurate, timely, and confidential handling of health information while facilitating referrals, diagnostics, and bookings to support high-quality patient experiences and operational efficiency.

Duties and Responsibilities:

Patient Journey & Care Coordination

- Support the patient journey from referral through to post-surgical follow-up and beyond, facilitating a safe and effective return to daily activities.

- Act as the primary administrative liaison between patients, Dr. Martin’s practice, clinic staff, and external healthcare providers





- Communicate clearly and empathetically with patients regarding appointments, diagnostics, and surgical timelines

- Support intake, imaging requisitions, and patient preparation within clinic workflows

Surgical Scheduling & Coordination

- Coordinate clinic appointments, surgical bookings, and follow-ups for Dr. Martin’s patient roster

- Manage referrals and surgical waitlists in alignment with aCATS processes

- Liaise with Alberta Health Services (AHS) and private surgical facilities

- Adjust schedules based on provider, clinic, or operating room availability

Clinical Information Management

- Manage patient health records including data entry, scanning, filing, and secure sharing

- Process incoming documentation (faxes, reports, correspondence) and ensure accurate EMR integration

- Maintain up-to-date patient records including referrals, requisitions, and clinical communication

- Complete EMR tasks and workflows in a timely and accurate manner

System Flow & Issue Resolution

- Identify and communicate workflow, documentation, or scheduling gaps that may impact patient care

- Proactively address delays affecting surgical timelines and patient experience

- Escalate complex or high-impact issues to the Surgical Department Lead as required

Operational & Administrative Support

- Respond to patient inquiries via phone and email in a professional and timely manner

- Support billing processes including Alberta Health submissions and third-party payors

- Maintain clinic organization, supplies, and administrative systems

- Contribute to process improvement through documentation and workflow updates

Knowledge, Skills, and Abilities (KSAs)

Knowledge

- Healthcare privacy legislation and confidentiality requirements

- OHS and Infection Prevention & Control (IPAC) standards





- Surgical referral pathways and patient care coordination processes

- Electronic medical record systems (Telus CHR, Accuro, Connect Care, Netcare, or similar)

Skills

- Strong communication and interpersonal skills

- High attention to detail in documentation, scheduling, and data entry

- Strong organization and time management in a fast-paced clinical environment

- Proficiency in Microsoft Office (Outlook, Teams, Word, Excel)

- Ability to manage multiple priorities with accuracy and professionalism

Abilities

- Deliver compassionate, patient-centered service

- Maintain confidentiality and professionalism at all times

- Adapt quickly to changing schedules and priorities

- Work independently while contributing to a collaborative team

- Apply solutions-based thinking to improve workflows and systems

Qualifications

- Certificate or Diploma in Medical Office Assistant, Medical Administration, Health Information Management, or related field

- 3–5 years of experience in a medical office environment (surgical experience preferred)

- Experience supporting high-volume patient workflows

- Experience with EMR systems (Telus CHR, Accuro, Connect Care, or similar)

- Medical terminology training required

- Police Information Check required upon hire

About Us

Group23 is a full-service sports medical clinic offering timely assessment, diagnosis, treatment planning, and rehabilitation of sport and exercise-related health conditions. We believe patients are more than their symptoms. We believe in a biological, psychological, social, and spiritual approach to care. Through our unique Patient Health Journeys, we will be with our patients every step of the way!

Group23 does not consider itself just another sports medicine clinic. To that end, we feel strongly that a critical starting point for all our workers is that they agree with and are excited by our core purpose and mission. We want everyone to believe that sports medicine at Group23 can and will be done better than anywhere else in the province.

Recruitment Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

📌 Surgical Office Assistant for Dr. Ryan Martin MD FRCS(C) - Full Time (Canada)
🏢 Group23 Sports Medicine
📍 Canada