Benefits:

- Company parties
- Competitive salary

️ Admin & Warranty Coordinator

Full-Time | In-Office | Monday–Friday 8am-4pm
Guaranteed full time hours
No overtime

About Us

Budget Blinds is the #1 provider of custom window coverings in North America.
Budget Blinds 604 is a family-owned, locally operated business serving the Lower Mainland and Fraser Valley. We specialize in custom blinds, shades, shutters, drapery, motorization, and smart-home solutions.

Because our products are custom and our standards are high, warranty management is a critical role in our operation — not customer service fluff, but real problem-solving, accountability, and process control.

Position Overview

The Admin Warranty & Remake Coordinator is responsible for managing all warranty claims, remakes, and post-installation issues from start to finish.

This role requires:

Extreme attention to detail

Confidence dealing with vendors, installers, and sales staff Strong documentation habits Calm, professional communication with customers The ability to enforce process and timelines

This is not a passive admin role. You will be expected to take ownership, ask questions, follow up aggressively, and keep files clean and auditable.

Key Responsibilities

Warranty & Remake Management

Receive, triage, and document all warranty and remake requests

- Determine root cause (vendor error, installer issue, sales error, customer damage)

Request and organize photos, measurements, invoices, and confirmations Place remake orders accurately with vendors Track remake numbers, timelines, and resolutions

Documentation & Systems

- Maintain accurate records in TouchPoint (CRM)

Upload photos,



installation sheets, vendor confirmations, and email chains Update internal remake and warranty tracking spreadsheets Ensure all files are complete, clean, and searchable

Customer Communication

Contact customers professionally regarding warranty issues

Set clear expectations on timelines and next steps Provide calm, confident follow-up — even in difficult situations Escalate issues appropriately when needed ‍

Internal Coordination

Communicate with installers to clarify issues or missing information

Work with sales reps when mistakes occur and ensure accountability Coordinate with management on repeat issues or training needs

Reporting & Accountability

Track trends in:
Vendor errors

- Installer mistakes Sales errors Customer-caused damage

Prepare weekly or monthly summaries for ownership Help improve systems to reduce repeat issues

✅ Required Skills & Experience

Robust organizational and documentation skills

Comfortable enforcing process and following up Confident written and verbal communication (English required) Able to manage multiple files at different stages Tech-savvy (CRM systems, spreadsheets, email, file uploads) Calm under pressure and emotionally mature Able to work independently without constant supervision
- Preferred

Experience in warranties, logistics, admin,



construction, or trades

Familiarity with CRM systems (TouchPoint, Salesforce, etc.) Experience dealing with vendors or manufacturers Background in customer service with problem resolution

This Role Is NOT For Someone Who:

Avoids confrontation or difficult conversations

Struggles with follow-through Dislikes structure, checklists, or documentation Needs constant reminders to complete tasks Gets overwhelmed Easily

What We Offer

Full time, reliable position

Competitive pay based on experience Structured systems and clear expectations Supportive ownership team
- Long-term growth opportunity

How to Apply

Please submit:

Your resume

- A short note explaining why you’re good at managing details and follow-up

Salary $22-25 per hour depending on experience

The positions on this website, unless otherwise indicated, are posted by Budget Blinds® franchisees. Budget Blinds® franchises are independently owned and operated businesses and if you accept a position with a Budget Blinds® franchisee, you are employed by that franchisee, and not by franchisor HFC Budget Blinds LLC, nor any of its parents or affiliates. The hiring franchisee is solely responsible for all employment decisions including hiring, termination, discipline, compensation and benefits and HFC Budget Blinds LLC and its parents and affiliates have no input or involvement in such matters. HFC Budget Blinds LLC does not receive, review or store any applications for employment. Any questions about posted positions or the hiring process must be directed to the Budget Blinds® franchisee posting the position.

📌 Admin & Warranty Coordinator (Canada)
🏢 Budget Blinds of New Westminsteru002FSurrey
📍 Canada