L3 Hyland OnBase Production Support Engineer Experience Required: 8+ Years Must Have Technical/Functional Skills Deep expertise in Hyland OnBase including Administration, Workflow, Unity, and Integration Strong SQL and database troubleshooting skills Experience in enterprise application architecture and support models Experience with integration technologies including APIs, web services, and middleware Knowledge of ITIL-based incident, problem, and change management Preferred Skills Experience in Insurance / Financial Services environments Exposure to OnBase migration, modernization, or transformation programs Experience with automation and scripting including PowerShell and batch jobs Experience with performance tuning and system scalability Roles & Responsibilities L3 Incident & Problem Management Resolve critical and complex incidents escalated from L2 support teams Lead root cause analysis (RCA) and implement permanent fixes Platform Engineering & Optimization Design and implement OnBase configurations, performance tuning, and system improvements Handle upgrades, patching,



and system enhancements Architecture & Integration Support Provide SME support for integrations including APIs, middleware, and upstream systems Define best practices for document workflows and automation Release & Change Governance Lead production releases, deployment strategies, and stabilization activities Ensure change compliance and risk mitigation Operational Leadership Guide L1/L2 teams, reduce incident backlog, and improve MTTR Drive SLA adherence and continuous service improvement Outcome Focus Improve system resilience and reduce critical incidents Enable faster resolution of complex issues Optimize OnBase performance and scalability Ensure robust governance and release stability Essential Skills Hyland OnBase Architecture OnBase Administration OnBase Workflow OnBase Unity Enterprise Content Management (ECM) APIs and Middleware Integrations SQL and Database Troubleshooting Root Cause Analysis (RCA) Problem Management Workflow Optimization Automation Migration and Upgrade Support (OnBase Appian / CP4BA)

5+
Sailpoint

Required Skill Profession

Other General

📌 Hyland OnBase Production Support Engineer (Toronto)
🏢 Astra North Infoteck
📍 Toronto