Overview
We are seeking a motivated and customer-focused sales experienced individual to join our team. In this role, you will be responsible for providing exceptional service to our customers while efficiently handling transactions and promoting our products. You will play a key part in creating a welcoming workplace that encourages repeat business and enhances customer satisfaction.

DUTIES / RESPONSIBILITIES:

- Assist customers in locating merchandising in store, on homehardware.com, as well as processing special
- Ensure customers are greeted within 30 seconds of entering the store or your department.
- Determine customer’s needs by asking open-ended questions.
- Communicate product knowledge to the customer as appropriate.
- Assist customers in locating and comparing merchandise.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Record repeat customer requests for product and follow-up when product arrives at the store.
- Assist customers with carrying out of large or heavy items.
- Relieve as cashiers when necessary.
- Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Build special displays and signage for sales, promotions and other special events.
- Remove sales and promotional displays,



prices etc. and rearrange stock following promotional events.
- Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
- Help unload incoming trucks.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in storage area neat, clean, and orderly.
- Participate in regular cycle counting, and assist in taking annual inventory counts.
- Reorder merchandise according to stores buying procedures.
- Attend store meetings, training sessions, etc. as required.
- Work on special projects as assigned by department manager.
- Work on additional duties and assignments as assigned by management.
- Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense. Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

Skills

- Strong organizational skills to maintain an orderly workspace and inventory.
- Excellent time management abilities to prioritize tasks effectively.
- Proficiency in cash handling procedures and experience with POS systems.
- Background in retail sales,



with the ability to engage customers effectively.
- Assist customers with finding all items needed to complete their project.
- Process special orders for non-stock or out of stock items.
- Ability to upsell products based on customer needs and preferences.
- Record repeat customer requests for product and follow-up when product arrives at the store.
- Advise the designated manager of shortages, damaged goods, back-orders etc.
- Change prices on merchandise, bins, displays, etc. as necessary.
- Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
- Keep stock in storage area neat, clean, and orderly.
- Minimum 3 years of paint store experience is an asset (including colour matching, sales and marketing, and knowledge of Paint & Decor products).

QUALIFICATIONS:

- Ability to work a flexible schedule including weekends, evenings and holidays.
- Friendly and helpful attitude toward customers.
- Excellent communication skills.
- High School graduate or equivalent.
- Willingness to learn.
- Good mathematical skills.
- Prior retail experience beneficial.
- Willingness to continually develop professional skills and knowledge base.
- Ability to work co-operatively in a team atmosphere.

Join our HH team, where your expertise will contribute to creating a positive shopping experience for our customers while working in a dynamic retail environment.

Hours:

- Monday-Friday: 7:00am-6:00pm
- Saturday: 8:00am-5:00pm
- Sunday: 10:00am-4pm

Pay: From $17.60 per hour

Work Location: In person

📌 Customer Service (Canada)
🏢 Aylmer Home Hardware Building Centre
📍 Canada