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>Sr Representative, APD Sharing Economy
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Waterloo, ONT, Canada
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Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance.
Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers.
We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with.
Bring your true self and be a part of our journey.
It’s better here.
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The Opportunity
We are seeking a motivated and detail-oriented professional to join our team.
In this role, you will be responsible for supporting daily operations, collaborating with internal teams, and ensuring tasks are completed efficiently and accurately.
The ideal candidate is organized, proactive, and able to manage multiple priorities in a fast-paced environment.
What To Expect
- Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
- Manage complex and/or commercial auto claims
- Fully explain the claim process to all customers in a way they’ll easily understand by telephone and email
- Interpret and apply policy wordings to determine appropriate coverage under a customer’s policy
- Ensure all claims are promptly and fully investigated, collaborating with fraud investigators when necessary
- Work with the customer, preferred vendors, and other stakeholders to determine the best way to resolve the claim
- Maintain detailed file records by entering pertinent data into the appropriate systems
- Process claims payments within your authority level
- Initiate salvage and subrogation procedures on assigned claims
- Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies
- Achieve and maintain a file disposition rate of 100% on a monthly basis
- Other duties as assigned
What You Bring
- Whether you’re dealing with customers or co-workers, you’re always professional, friendly and courteous.
- Preferably, you have a University degree in any discipline or a college diploma or the CIP designation
- Minimum of 1 year claims experience within APD from a claims handling or first notice of loss perspective.
- Knowledge of claims processes and procedures
- Experience in both tort and DCPD provinces is an asset
- An active adjuster license in New Brunswick or the ability to be licensed
- You excel under and are comfortable with change
- A demonstrated ability to work efficiently in a high volume, fast-paced environment
- Strong analytical and decision-making skills-detail-oriented and highly organized
- A high proficiency with Windows based programs with excellent keyboarding skills
- You are team oriented - you value collegiality and accomplishing goals together
- You’re an excellent communicator (written and verbal) and an even better listener
- Bilingualism is an asset (French and English)
Salary Range: $51,300 - $94,400
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Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team.
We’re actively seeking diverse backgrounds and perspectives to help us make insurance better.
At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it.
Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility.
If you require accommodation at any time during the recruitment process, please let us know by contacting
[email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
Required Skill Profession
Information And Record Clerks
Apply Now
Job Details (Bookmark)
- Company: Definity
- Location: Ottawa, Ontario, Canada
- Job Type: Casual
- Salary: Undisclosed
- Status: (Active)
- Download This Job Details in PDF
Why Work at Definity
Definity Company Info Other Openings
Industry: Information And Record Clerks
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- Are You Looking for Sr Representative, APD Sharing Economy Job?
Great news! Definity is currently hiring and seeking a Sr Representative, APD Sharing Economy to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Sr Representative, APD Sharing Economy Jobs Ottawa.
- The Work Culture
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Definity adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:
- 1. Independence
- 2. Loyalty
- 3. Impartiality
- 4. Integrity
- 5. Accountability
- 6. Respect for human rights
- 7. Obeying Canada laws and regulations
- What Is the Average Salary Range for Sr Representative, APD Sharing Economy Positions?
The average salary range for a Sr Representative, APD Sharing Economy Jobs Canada varies, but the pay scale is rated "Standard" in Ottawa. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
- What Are the Key Qualifications for Sr Representative, APD Sharing Economy?
Key qualifications for Sr Representative, APD Sharing Economy typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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To improve your chances of getting hired for Sr Representative, APD Sharing Economy, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
- Interview Tips for Sr Representative, APD Sharing Economy Job Success
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:
- Research: Learn about the Definity's mission, values, products, and the specific job requirements and get further information about
Other Openings
- Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
- Dress Professionally: Choose attire appropriate for the company culture.
- Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
- Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
During the Interview:
- Be Punctual: Arrive on time to demonstrate professionalism and respect.
- Make a Excellent First Impression: Greet the interviewer with a handshake, smile, and eye contact.
- Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
- Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses.
Highlight relevant skills and experiences using the STAR method.
- Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
- Follow Up: Send a thank-you email to the interviewer within 24 hours.
Additional Tips:
- Be Yourself: Let your personality shine through while maintaining professionalism.
- Be Honest: Don't exaggerate your skills or experience.
- Be Positive: Focus on your strengths and accomplishments.
- Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
- Turn Off Phone: Avoid distractions during the interview.
Final Thought:
To prepare for your Sr Representative, APD Sharing Economy interview at Definity, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Definity's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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📌 Sr Representative, APD Sharing Economy (Ottawa)
🏢 Definity
📍 Ottawa