Here is what a typical day looks like

- Securing telephone statements and details of damages from customers.
- Review and interpret policy wordings and parameters to determine if coverage is in-force and triggered by the loss

- Manage claims settlement process with independent adjusters, providing recommendations and direction for negotiation and settlement within authority provided by insurers

- Perform in-house adjustment of claims within authority granted by provincial authorities and insurers

- Set and maintain accurate loss and expense reserves based upon investigation and/or recommendations, including validating independent adjusters’ or insurers’ reserve calculations and advising of discrepancies

- Perform business interruption calculations

- Provide feedback to Underwriters, Risk Management, and Brokerage teams on claims frequency and physical hazards

- Maintain and action abeyance files and payment schedules

- Draft and distribute correspondence to insureds, insurers, third party claimants, adjusters and other industry members

The value you bring

- General Insurance Level 2 License required (must obtain within 3 months of hire)

- Working towards your CIP or CAIB preferred

- Proven experience working with Claims in the insurance industry

- Clear professional communication, both verbal and written

- Knowledge of MS products including Word, Excel, Outlook

Role Details

- Hours: Full time 37.5 hours per week

- Location: Remote options available in BC

- Compensation Range: $55,000 - $65,000

- Requisition #: 83060

- Current Vacancy: Yes

Why Western?

Western’s people‑first culture,



grounded in our guiding principles of Truthfulness, Fairness, Value, and Loyalty, is recognized across Canada and strengthened by our commitment to wellness, flexibility, and meaningful community impact.

Highlights include:

- 14 Paid Wellness Days, 3 weeks’ vacation, company‑matching savings programs, and 100% employer‑paid group benefits for eligible employees

- Over 1,500 volunteer hours supporting 160+ charities in 2024–2025 through the Western Financial Group Communities Foundation.

Our Commitment to Inclusion: At Western, we strive to create an accessible, equitable, and inclusive workplace where everyone feels valued and can thrive.

As an equal opportunity employer, we encourage applicants of all backgrounds to apply, even if your experience doesn’t perfectly match every qualification.

If you need assistance or an accommodation during the hiring process, please contact [email protected] or visit our Careers page.

Our Human‑First Hiring Approach: We do not use artificial intelligence to screen, assess, or select applicants.

All applications are personally reviewed by Western’s Talent Acquisition Consultants.

As part of our hiring process, we use standardized, scientifically validated skills assessments (non‑AI), and all results are reviewed by our hiring team.

Ready to Apply?

If making a meaningful impact in your community and growing your career in a supportive, purpose‑driven environment excite you, we’d love to hear from you.

Required Skill Profession

Information And Record Clerks

📌 Examiner (Victoria)
🏢 Western Financial Group
📍 Victoria