Night Auditor

We are currently hiring a Night Auditor to join our dynamic team! The Night Auditor is the first point of contact at night and the duties include acting as a Front Desk Agent, balancing accounts from shifts, and assisting hotel guests with requests.

What We Offer

- Work with like-minded team members who are passionate about their work and keep things fun, every day!

- Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!

- A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.

It’s a good place to be right now!

- Education Reimbursement for you (and your children!)

- Annual Wellness Credit

- Team Member Referral Program

- Leadership Development

- Team Building Events

- Culture of Recognition Program

- Hotel Stay Discounts

Key Responsibilities

Reporting to the Guest Services Manager or designate:

- Provides excellent customer service to all guests;

- Welcomes and greets all guests, and executes check-in and check-out procedures;

- Answers guest inquiries and provide assistance in a professional manner;

- Answers all incoming phone calls and processes new reservations;

- Accurately follows all cash handling procedures;

- Adheres to all department and Company policies and procedures;





- Ensures guest security by proper handling of guest room keys and personal information;

- Administers all night audit functions;

- Balances all revenue and settlement accounts nightly;

- Ensures that all daily transactions are reconciled and accounted for in accordance with set policies and procedures;

- Maintains files and resets the system for the next day of operations;

- Follows up on guest requests and resolves problems promptly;

- Performs any other job-related duties as assigned.

What We are Looking for...

- Passion for customer service, enthusiastic, detail-oriented, computer literate, fast learner;

- Organized and able to work in a fast-paced, multi-tasking environment;

- Proficient in using a computer, valuable knowledge of excel and basic accounting principles;

- Excellent communications skills, written and oral;

- Works well under pressure in a changing environment;

- Ability to work with minimal supervision;

- OPERA PMS knowledge preferred;

- Able to stand for an 8-hour shift;

- Must be able to work evenings and overnights including weekends and holidays;

- Valid Class G Drivers Liscence required

- The shift will be 11:00 pm to 7:00 am and must be flexible from 9:00 pm to 9:00 am.

This posting is for an existing vacancy.

Required Skill Profession

Information And Record Clerks

📌 Night Auditor | Full Time | Valhalla Hotel & Conference Centre (Thunder Bay)
🏢 Silver Hotel Group
📍 Thunder Bay