Overview

We are seeking a dynamic and strategic General Manager to lead our retail operations with enthusiasm and expertise. This pivotal role involves overseeing daily store functions, driving sales growth, managing teams, and ensuring exceptional customer service. The ideal candidate will possess strong leadership skills, a passion for retail management, and the ability to motivate staff to achieve outstanding results. As a General Manager, you will be the driving force behind creating a positive shopping environment, optimizing operational efficiency, and fostering a team-oriented culture that aligns with our company values.

Responsibilities

- Lead and supervise all store activities, ensuring smooth day-to-day operations while maintaining high standards of customer service and sales performance.
- Develop and execute strategic plans to meet sales targets, improve merchandising displays, and enhance overall store performance.
- Manage recruiting efforts by interviewing candidates, onboarding new team members, and providing ongoing training & development to foster skilled growth.
- Oversee payroll processing, cash handling procedures, and bookkeeping to ensure accuracy and compliance with company policies.
- Implement effective pricing strategies and manage purchasing decisions to maximize profitability while maintaining competitive offerings.
- Coordinate marketing initiatives and promotional activities to attract customers and increase store visibility within the community.
- Supervise team management tasks including supervising staff schedules, conducting performance evaluations, and motivating employees to achieve their best.
- Maintain organizational skills by managing inventory levels through POS (Point of Sale) systems, overseeing merchandising standards,



and ensuring proper store presentation.
- Handle customer service issues promptly and professionally to ensure high satisfaction levels.
- Monitor budgeting processes and control expenses to optimize operational efficiency while adhering to financial goals.
- Foster a positive work environment by promoting teamwork, communication skills, leadership development, and a culture of continuous improvement.

Experience

- Proven supervisory or managerial experience in retail sales or store management roles with demonstrated success in leading teams.
- Strong background in retail management including sales management, merchandising, pricing strategies, and marketing initiatives.
- Extensive experience with POS systems, cash handling procedures, payroll processing, bookkeeping, and administrative tasks.
- Excellent negotiation skills coupled with the ability to communicate effectively across diverse audiences; bilingual or multilingual abilities are a plus.
- Demonstrated leadership in recruiting, training & development of staff, as well as supervising team performance.
- Skilled in budgeting, time management, organizational skills, and problem-solving within fast-paced retail environments.
- Familiarity with retail sales techniques such as cashiering duties, customer service excellence, phone etiquette, and sales promotion strategies.

Join us as a General Manager if you’re ready to lead with energy and make a meaningful impact in the retail space! We value proactive leaders who thrive on building strong teams while delivering exceptional shopping experiences for our customers.

Pay: $50,000.00-$70,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Store discount

Work Location: In person

📌 Tim Hortons General Manager (Oromocto)
🏢 777381 NB
📍 Oromocto