Position

The Client Care Coordinator facilitates a seamless, exceptional client journey for aftercare inquiries and services with a focus on workshop operations, logistics, and performance. This role is based in our Cambridge, Canada office.

Job responsibilities

Repair & Aftercare Operations

- Streamline communication and logistics across workshops, stores, and clients.
- Oversee receiving, tracking, label creation, and order dispatching.
- Liaise with shipping providers for optimal service.
- Verify incoming goods against documents; inspect products to validate total repair requirements.
- Handle replacements, upgrades, and “beyond repair” cases.
- Support spare parts inventory management and distribution.
- Perform simple repairs to assist with the Technician’s queue.

Client Services and Stores Support

- Partner with Client Services and Store teams to ensure a smooth client journey and satisfaction.
- Manage high volumes of aftercare and repair inquiries.
- Estimate quotes and delivery timelines for repairs and spare parts.
- Handle workshop-related client complaints; offer creative solutions and timely resolution.
- Conduct post-repair detractor calls.

Data Management & Administration

- Maintain accurate and complete records in RMS, CEGID, and Salesforce; reconcile RMS

discrepancies.

- Process order invoicing, payments, tax calculation, and reminders.
- Manage quotation modifications, approvals, and reminders.
- Follow communication procedures, guidelines, and policies.

Profile

- 3+ years of experience Supply Chain, Operations, or Customer Service in a fast-paced luxury retail environment.
- Strong analytical, organizational,



and communication skills.
- Exceptional verbal and written communication skills, strong phone contact handling, and active listening.
- Track record of exceeding quotas.
- Familiarity with CRM practices; client centric approach with robust commercial awareness.
- Ability to adapt to different personalities, demonstrating excellent interpersonal skills.
- Self-motivated team player with a resourceful, practical, and agile problem-solving mindset.
- Adept in multi-tasking, prioritizizing, and managing time effectively.
- High school degree required

RIMOWA
MAISON

It is not only the ambition to craft exceptional luggage but also the courage to question the status quo that lies at the heart of everything RIMOWA does. Since its founding by Paul Morszeck in 1898, RIMOWA has cultivated the pioneering spirit that is evident in every suitcase built. Inheriting his father’s visionary approach, it was Richard Morszeck who – inspired by the early days of aviation – discovered grooved aluminium as the ideal lightweight material for RIMOWA suitcases. A design classic was born. With the same ingenuity and courage as his father and grandfather, third generation owner Dieter Morszeck paved the way for RIMOWA’s global success. Thanks to his focus on state-of-the-art technology, uncompromising quality and timeless design, RIMOWA suitcases have become the global companion of choice for a sophisticated clientele. Today, with 3,000 employees worldwide, RIMOWA continues to combine craftmanship with precision technology and a commitment to courageous innovation, staying true to its heritage in today’s ever-changing world.

📌 Client Care Coordinator (Temporary), Cambridge (Canada)
🏢 RIMOWA
📍 Canada