Overview
We are seeking a dynamic and energetic Front Office Manager to lead our front desk operations and guest services team. This pivotal role involves overseeing daily front office activities, ensuring outstanding guest experiences, and maintaining smooth communication across departments. The ideal candidate will demonstrate strong leadership, exceptional customer service skills, and a passion for hospitality excellence.

Duties

- Supervise and coordinate the activities of front desk staff to ensure efficient check-in and check-out processes
- Manage guest inquiries, complaints, and requests with professionalism and enthusiasm to foster positive experiences
- Oversee phone etiquette and ensure all guest interactions are handled courteously and promptly
- Monitor daily operations, including reservations, billing, and room allocations, to optimize guest satisfaction
- Lead training sessions for staff on customer service standards, hotel policies, and hospitality best practices
- Recruit, onboard, and evaluate team members for performance improvement
- Maintain budgetary controls related to front office operations and ensure adherence to financial guidelines

Requirements





- Proven supervising experience in a hotel or hospitality environment with robust leadership capabilities
- Excellent customer service skills with the ability to handle guest concerns effectively
- Multilingual or bilingual abilities are highly desirable to serve diverse clientele
- Prior experience in hotel front desk operations or guest services is preferred
- Knowledge of hotel management systems and phone etiquette standards
- Strong organizational skills with the ability to manage multiple tasks simultaneously
- Background in human resources, budgeting, or hospitality management is a plus

Join us as a Front Office Manager and be part of a passionate team dedicated to delivering memorable experiences. We value energetic leaders who thrive in fast-paced environments and are committed to elevating our guests’ stay through exceptional service.

Pay: $51,976.20-$68,784.56 per year

Benefits:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking

Work Location: In person

📌 Front Office Manager (Canada)
🏢 Four Points by Sheraton Victoria Gateway
📍 Canada