Job Summary

Haven Medical Clinic is seeking a detail-oriented and compassionate Medical Office Assistant to join our healthcare team. The ideal candidate will provide exceptional administrative support in a busy medical office, ensuring smooth daily operations. This role involves managing patient interactions, maintaining electronic medical records (TELUS MED ACCESS), and supporting clinical staff to deliver high-quality patient care. The position offers an opportunity to work in a professional setting that values efficiency, accuracy, and excellent customer service.

Duties

- Greet patients and visitors with professionalism and warmth at the front desk
- Schedule appointments and manage patient flow efficiently
- Answer multi-line phone systems and direct calls appropriately
- Verify patient insurance information and update electronic medical records using Epic or Dentrix systems
- Collect patient information, update medical histories, and ensure accurate documentation
- Assist with check-in and check-out procedures, including payment processing
- Maintain organized files and ensure confidentiality of sensitive information




- Support clinical staff with administrative tasks as needed
- Manage correspondence, emails, and other communication channels effectively
- Ensure the reception area remains clean, organized, and welcoming

Experience

- Prior experience as a Medical Office Assistant preferred
- Proficiency with TELUS Med Access Electronic Medical Records (EMR) system is highly desirable
- Strong knowledge of medical terminology and office procedures
- Experience working in a healthcare environment, including front desk responsibilities in a medical office
- Familiarity with multi-line phone systems and administrative office practices
- Excellent organizational skills with attention to detail and accuracy
- Ability to handle multiple tasks efficiently in a quick-paced setting
- Previous office experience that demonstrates professionalism and excellent communication skills

Pay: $21.00-$26.00 per hour

Benefits:

- On-site parking

Experience:

- MOA: 1 year (preferred)

Location:

- Kelowna, BC (required)

Work Location: In person

📌 Medical Office Assistant (Canada)
🏢 Haven Medical Clinic
📍 Canada