About Us

At I See Optometry our mission is to put service above all else by delivering exceptional, compassionate eye care and building lasting trust with every patient we serve.We believe that an eye exam is more than just a medical check-up—it is an opportunity to make our patients feel welcome, valued, and deeply cared for. We are looking for an enthusiastic, empathetic Customer Service Specialist who shares this dedication to relationship-building and excellence to join our team.

Role Overview

As our Customer Service Specialist, you are the face and voice of our practice. You will ensure that every single patient experience is seamless, warm, and memorable. If you love helping others, value building genuine relationships, and want to make a tangible difference in people's health and well-being, this is the perfect role for you.

Key Responsibilities

- Patient Hospitality: Welcome every patient with a warm smile, guide them through their visit, and ensure they feel comfortable and valued while in our clinic.
- Scheduling & Communication: Manage incoming phone calls, respond to emails, and optimize the clinic schedule to keep appointment booking seamless.
- Check-In & Check-Out: Seamlessly handle patient check-ins, prepare patient charts, update medical history questionnaires, and process payments accurately.
- Insurance Verification: Help patients navigate their vision insurance benefits by verifying eligibility prior to appointments.
- Pre-Testing Support (Training Provided):



Assist optometrists by using state-of-the-art diagnostic equipment for basic pre-screening health checks.
- Clinic Presentation: Maintain a clean, organized, and inviting reception area that reflects our high standards of care.

What We Are Looking For

- Service-Minded Professionals: At least 1–2 years of experience in retail, hospitality, or a customer-focused administrative setting. Medical or optical experience is a plus, but not required!
- Excellent Communicators: Exceptional interpersonal skills with the ability to communicate clearly, patiently, and compassionately with patients of all ages.
- Detail-Oriented & Organized: Highly skilled at managing multi-tasking demands in a dynamic, fast-paced setting without sacrificing accuracy.
- Tech-Savvy: Comfort learning new clinic management software and handling point-of-sale systems.
- Trustworthy Team Players: A reliable, positive attitude that uplifts both your colleagues and our patients, helping us build long-term community relationships.

What We Offer

- Competitive compensation package based on your experience.
- Comprehensive, paid training on all specialized optical software and medical equipment.
- Free annual eye examinations and generous discounts on eyewear/contact lenses.
- A supportive, positive, and collaborative workplace culture focused on professional growth.

Pay: $18.00-$29.00 per hour

Benefits:

- Extended health care
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Specialist (Ottawa)
🏢 I See Je Vois Optometry
📍 Ottawa