Job description:

Job Title: Front Desk/Customer Service Officer

Job Timing: 8:00 am to 5:00 pm
Reports to: Top Management

About the Company:

FMF Glass Hardware is a leading Canadian supplier of architectural glass hardware with over 20 years of industry experience. We serve contractors, installers, and businesses across the GTA with a strong reputation for reliability, speed, and product knowledge. Our operation is fast-paced, hands-on, and built around efficiency and customer satisfaction.

We are looking for a high-energy, reliable, and organized individual to join our team in a hybrid customer service + operations role.

Position Summary:
This is NOT a desk-only job.

This role is the front-line operator of our business, responsible for:

- Serving customers at the counter and on the phone
- Creating orders and invoices
- Preparing and picking customer orders
- Coordinating with the warehouse team to ensure fast and accurate order fulfillment

You will be the bridge between customers, sales, and the warehouse.

Key Responsibilities:

Customer Service:

- Serve walk-in customers professionally and efficiently

Order Preparation & Operations:

- Pick and prepare customer orders
- Coordinate with warehouse staff for larger or complex orders
- Double-check order accuracy before release
- Stage orders for pickup or shipping
- Communicate priorities and urgent orders to the warehouse

Coordination & Quality Control:

- Ensure orders are complete, correct, and on time
- Flag inventory issues, delays, or discrepancies
- Help keep the front and order staging areas organized
- Answer phone calls and emails, process orders and inquiries
- Prepare invoices and sales orders in the system
- Take payments and release orders
- Provide basic product guidance and support





Who we are looking for:

- Someone organized, fast, and detail-oriented
- Comfortable working both on the computer and physically preparing orders
- Can multitask under pressure
- Strong communication skills
- Not afraid of responsibility
- Not a sit-down-only desk person
- Multitasking: Managing multiple tasks simultaneously without compromising accuracy.

Qualifications:

- 1–3 years experience in customer service or operations (warehouse, counter sales, parts desk, etc.)
- Comfortable using computers and order/invoice systems
- Good English communication (additional languages are a plus)
- Physically able to move around and help prepare orders
- Experience in building materials, hardware, or related industries is a strong asset

Why join FMF Glass Hardware?

- Stable, growing company
- Long-term career opportunity
- Important role in daily operations (not a dead-end job)
- Fast-paced environment — no boring days

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

- Casual dress
- Company events
- In office parking
- Store discount

Application question(s):

- Do you have any experience with customer service (Working in a front desk/ order desk)? If so, How many years?
- Do you have any experience in the glazing industry or in the hardware industry? Please elaborate
- What is your current status in Canada? (Citizen, Work Permit, Student Etc.)
- Do you have any experience with picking orders, or order fulfillment?
- Are you reliably able to commute to the workplace Monday - Friday from 8AM - 5PM?
- Have you ever worked in sales before? If so, please elaborate
- Are you comfortable with having to lift boxes up to 60 LBS?
- Do you have a forklift certification/ license?

Work Location: In person

📌 Customer Service & Order Fulfillment Coordinator (Canada)
🏢 FMF Hardware Solutions
📍 Canada