Help Build Something Special!

At Serendipity Soy Candles, we’re not looking for someone to simply Manage our store, we're looking for someone to help build a destination.

Our downtown Collingwood location is more than a retail store. It’s where visitors discover our brand, experience candle making, explore over 250 handcrafted scents, and create lasting memories with family and friends.

We’re looking for someone who wants to help shape the future of this experience and become an important part of the next chapter of Serendipity’s growth.

If you’re entrepreneurial, creative, hospitality-focused, and genuinely excited about making an impact, we’d love to meet you.

About Serendipity

For over 20 years, Serendipity Soy Candles has proudly handcrafted clean-burning soy candles in Ontario. We believe candles create moments, memories, and meaningful experiences, and everything we do is centred around delivering exceptional products and exceptional customer service.

As our company continues to grow, we’re looking for people who want to grow with us—people who enjoy bringing ideas forward, creating memorable experiences, and helping build something they’re proud to be part of.

About the Role

This isn’t a traditional retail management position.

We’re looking for someone who takes ownership, sees opportunities, and enjoys creating experiences that keep customers coming back.

You’ll lead the day-to-day operation of our downtown retail location while helping establish Serendipity as a premier destination for visitors to Collingwood and The Blue Mountains. Working closely with the General Manager and Owner/Operator, you’ll help execute strategic initiatives that grow retail sales, strengthen community partnerships, expand our workshop experiences, and enhance the overall customer journey.

Success in this role isn’t measured only by daily sales. It’s measured by the relationships you build, the experiences you create, the ideas you bring forward,



and the positive impact you have on our customers and our business.

What You’ll Be Responsible For

- Delivering an exceptional customer experience every day.
- Taking ownership of retail sales growth and customer engagement initiatives.
- Leading and growing our candle-making workshops and experience-based offerings.
- Developing new in-store experiences, seasonal events, and promotional campaigns.
- Building relationships with local hotels, tourism partners, event organizers, businesses, and community organizations.
- Promoting fundraising, corporate gifting, wholesale opportunities, and other Serendipity programs when appropriate.
- Working closely with the General Manager and Owner/Operator to execute the company’s strategic retail growth initiatives.
- Coaching, mentoring, and supporting retail team members while fostering a positive, collaborative culture.
- Creating inspiring merchandising displays and maintaining exceptional visual presentation throughout the store.
- Monitoring inventory, store operations, and day-to-day retail performance.
- Tracking key retail performance indicators (KPIs), identifying opportunities to improve sales, customer conversion, average transaction value, and customer retention.
- Supporting production and fulfillment during seasonal peaks while helping coordinate priorities across departments.
- Continuously bringing forward new ideas that strengthen the customer experience and contribute to the long-term growth of Serendipity.

Who You Are

You naturally demonstrate:

- Leadership and initiative.
- Creativity and an entrepreneurial mindset.
- Accountability and integrity.




- Strong communication and relationship-building skills.
- Hospitality and a passion for creating memorable customer experiences.
- Confidence in making decisions and solving problems.
- A positive, collaborative attitude.
- Strong organizational and time-management skills.
- A desire to learn, grow, and contribute to a company that’s continually evolving.

Retail management experience is an asset, but we’re equally interested in someone with the right mindset, values, and enthusiasm to grow alongside our team.

What Success Looks Like

You’ll help us:

- Grow retail sales and profitability.
- Increase candle-making workshop bookings.
- Build meaningful relationships within the local community and tourism industry.
- Increase customer loyalty and repeat business.
- Generate outstanding customer reviews and memorable experiences.
- Develop successful partnerships that expand Serendipity’s reach.
- Help establish Serendipity as one of the area’s most memorable shopping and experience destinations.

Compensation & Growth

- $24.00–$26.00 per hour, based on experience.
- Performance incentives tied to clearly defined goals and KPIs.
- Employee discount.
- Ongoing coaching, mentorship, and career development.
- Opportunities for career growth within a proudly Canadian, family-owned company.
- The opportunity to make a meaningful impact and help shape the future of Serendipity Soy Candles.

Join Our Journey

At Serendipity, we believe the best businesses are built by people who genuinely care about customers, about their teammates, and about creating experiences that people remember long after they leave.

If you’re excited about helping build a destination, creating memorable experiences, growing a business, and becoming part of the next chapter of Serendipity’s story, we’d love to hear from you.

Come help us create moments, memories, and experiences that keep customers

Pay: $24.00-$26.00 per hour

Work Location: In person

📌 Retail Experience & Growth Manager (Collingwood)
🏢 Serendipity Soy Candles
📍 Collingwood