Company Overview:

WaterlooIT is a dynamic and client-focused Managed Service Provider committed to delivering exceptional IT support to our valued clients. We prioritize customer service and continuous improvement, ensuring that our team members grow alongside the business while consistently exceeding client expectations.

Position Summary

We are seeking a dedicated Administrative Assistant to join our team. The ideal candidate will be highly organized, detail-oriented, and professional, with excellent communication skills. The primary responsibilities of this role will be answering incoming calls, completing general administrative tasks, and supporting the director with day-to-day tasks. Over time, there is potential to expand into other administrative functions within the company, including client services and operational initiatives.

Key Responsibilities

Frontline Administrative Support

- Answer incoming phone calls promptly and professionally, routing as appropriate, and creating tickets.
- Greet and assist visitors at the door, ensuring a positive first impression.
- Provide accurate information and escalate inquiries when needed.
- Support the Director with day-to-day administrative tasks, calendar coordination, task tracking, and follow-up on action items.
- Assist with general office upkeep, including maintaining common areas, watering plants, and other light housekeeping duties.
- Run occasional business-related errands and assist with miscellaneous administrative and operational tasks as required.
- Help ensure the office operates efficiently by providing support wherever needed.

Continuous Improvement:

- Learn and adapt to new administrative responsibilities over time.
- Actively seek opportunities for professional growth.
- Support team members by staying proactive and engaged.

Qualifications

Core Skills:

- Strong organizational and time management abilities.
- Excellent verbal and written communication skills.
- Ability to multitask and manage priorities in a fast-paced environment.




- Professionalism and discretion when handling confidential information.
- Positive attitude, willingness to learn, and reliability.

Bonus Skills:

- Proficiency with Microsoft Office Suite.
- Familiarity with modern collaboration tools (Outlook, Teams, OneNote, ticketing systems).
- Basic IT knowledge or comfort working in a technology-focused environment.

Why Join WaterlooIT?

- Supportive Team Culture: Join a collaborative team that values initiative, communication, and helping each other succeed.
- Growth Opportunities: Develop your skills through ongoing training, mentorship, and opportunities to take on new responsibilities.
- Variety Every Day: Enjoy a dynamic role that combines customer service, administration, and office coordination—no two days are the same.
- Make an Impact: Play an important role in the daily success of the business, supporting both our clients and internal team.
- Comprehensive Benefits: Receive a competitive salary along with health and dental benefits following your probationary period.

To Apply:

If you are organized, professional, and eager to support a dynamic IT team, we encourage you to apply. A cover letter is required for consideration.

Do not Apply If:

- You are unable to commute — This is an in-office role.
- You do not have valid transportation for errands as required.
- You are not comfortable working in a rapid-paced environment where critical thinking and self-motivation are essential.
- You are unable to adjust to shifting priorities.
- You are not comfortable taking phone calls.

Please Note: This advertisement provides a general overview and is not a comprehensive job description. The specific responsibilities will be customized based on the skills and strengths of the successful candidate

Job Type: Full-time

Pay: $45,000.00-$55,000.00 per year

Benefits:

- Dental care
- Mileage reimbursement
- Paid time off
- Vision care

Ability to commute/relocate:

- Waterloo, ON N2L 5C6: reliably commute or plan to relocate before starting work (required)

Experience:

- Administrative: 1 year (preferred)

Work Location: In person

📌 Administrative Assistant (Canada)
🏢 WaterlooIT
📍 Canada