Location

On-site / Flensburg

Country

Germany

Form of employment

B2B

Experience level

Senior

Responsibilities

- Provide L1/L2 IT Support
- Deliver on-site technical support for employees and customers, resolving hardware, software, and access-related issues.

- Support IT Equipment

- Maintain and troubleshoot PCs, laptops, mobile devices, printers, network devices, and servers.

- Manage ServiceNow Tickets

- Create, update, document, and resolve incidents and service requests using IT service management tools.

- Troubleshoot Technical Issues

- Diagnose problems, analyse root causes, and apply solutions or escalate unresolved incidents.

- Collaborate with IT Teams

- Act as an interface between users, first-level support, specialist teams, and third-level support.

Requirements

- IT Support Experience
- Previous experience in L1/L2 IT Support or IT Site Support roles with hands-on troubleshooting.

- Technical Knowledge

- Practical experience with Windows, Windows Server, Active Directory, Azure AD, Intune, SCCM, and Microsoft 365.

- Service Management Skills

- Experience working with ticketing systems and documenting incidents, requests, and technical solutions.

- Language Skills

- Fluent German and good English communication skills,



both written and spoken.

- Customer-Oriented Approach

- Strong problem-solving skills, communication abilities, and the ability to work independently.

What we offer

- B2B Contract
- Employment based on a B2B contract

- Stable and Dynamic International Firm

- Opportunity to work in a reliable, dynamically developing international company

- Engaging Projects and Latest IT

- Chance to participate in interesting projects and work with the latest information technologies

- Competitive Rates

- Attractive remuneration rates offeres

- Renowned International Projects

- Involvement in the most prestigious international project

- MultiSport and Private Medical Care

- MultiSport and Private Medical Care

Nice to have

- Remote Support Tools
- Experience with MFA solutions, BeyondTrust, VPN software, and remote access solutions.

- Additional IT Tools

- Knowledge of ServiceNow, PeopleNow, Savyint, Aruba, SecurePrint, SafeCom, or BarTender.

- IT Infrastructure Knowledge

- Additional experience with enterprise IT environments and user support processes.

- Driving License

- Valid German driving license and willingness to work on-site.

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