Home Hardware is not just Canada’s largest independent hardware and building supplies retailer, we’re also home to a supportive workforce dedicated to helping all our customers with quality products and exceptional service. Every Home Hardware store is a local, family-owned business.

We currently have an opening for an Assistant Store Manager, for our Truro and area store. The Assistant Manager is responsible for assisting with the day-to-day operations of their department areas of the store as assigned by the owner or manager. These duties commonly include supervision of personnel, serving as manager in his/her absence; helping to meet sales and financial objectives; working on special projects; supervising inventory, merchandising, pricing; and facilitating communications between management and employees.

DUTIES / RESPONSIBILITIES:

· Open and close store

· Approve time and schedule employees per shift. Manage vacation and absences per shift

· Suggest rule or policy changes to store manager when you think such changes would improve efficiency, morale, operations, profits, sales, etc.

· Ensure that the sales floor and sales staff are ready for all promotions

· Complete the Manager Learning Plan in The Expert Zone, including all Get Managing courses

· Create regular daily tasks for sales floor associates

· Conduct department standards health check, according to schedule

· Identify development opportunities for direct reports and ensure that an ongoing training schedule is in place to support their efforts

· Provide feedback and corrective actions when required with personnel for company policies

· Develop promotions to enhance sales performance





· Understand and lead the Power Aisle Merchandising Program as well as other merchandising techniques that produce the highest possible level of sales

· Ensure that end-caps and feature displays are properly merchandised, maintained, and changed on a timely basis

· Assist customers in locating merchandising in stores, online at homehardware.ca, or processing special orders

· Maintain good customer service through your presence on the sales floor by making effective use of your knowledge of products, projects, and services. Set a good example for other employees through your ability and desire to assist customers and to maximize sales

· Utilize the six-foot (6') rule to greet all customers

· Assist customers with finding all items needed to complete their project

· Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash

· Build special displays and signage for sales, promotions, and other special events

· Audit sales and promotional displays, prices etc. and rearrange stock following promotional events

· Manage and schedule regular cycle counting and assist in taking annual inventory counts

· Reorder merchandise according to stores' buying procedures





· Lead regular store meetings, maintain training sessions, etc.

· Work on special projects and assignments assigned by management

· Ensure the store is always clean and ready for customers. Implement a schedule to ensure the cleanliness of the store.

· Resolve customer claims and/or complaints in a manner that is timely, courteous, and discreet.

· Understand the POS system and procedures related to purchases.

· Report any potential hazards and unsafe behavior to management to have the situation corrected.

· Lead the activities of direct reports to reduce shoplifting.

· Be familiar with video surveillance equipment and liaise with police to provide evidence.

Work in a safe manner in accordance with provincial and federal safety legislation

Qualifications

· High School Diploma or equivalent.

· Solid communication and interpersonal skills with the ability to interact positively and constructively with customers, suppliers, and coworkers.

· Good mathematical skills.

· Two (2) years retail experience.

· Creative abilities for making attractive in-store displays.

· Willingness to continually develop skilled skills and knowledge base.

· Ability to work co-operatively in a team atmosphere.

· Confident, high energy, self-motivated, and a true team player.

Job Type: Full-time

Benefits:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Store discount
- Vision care

Experience:

- Retail management: 2 years (required)
- home improvement: 1 year (required)

Location:

- Truro, NS (required)

Work Location: In person

📌 Assistant Store Manager (Canada)
🏢 Home Hardware Building Centre
📍 Canada