Location: Richmond, BC (Our location is not accessible by public transport)

Work Schedule: 8:00 AM - 4:30 PM

Simard Transport offers a agile, family-oriented workplace with strong long-term career opportunities. We are looking for a dedicated Customer Service Representative to manage client orders and collaborate with the Operations team to ensure exceptional customer service.

Primary Responsibilities:

- Coordinate shipments across Greater Vancouver and Canada, ensuring timely delivery and accurate tracking.
- Manage customer orders from start to finish, including order entry, tracking, arranging returns, securing Proof of Delivery, and preparing invoices
- Serve as the main contact for your assigned customers, responding to inquiries, resolving issues, and maintaining strong relationships
- Monitor and manage the CSR email inbox, addressing requests and following up on discrepancies between waybills and purchase orders
- Maintain organized and up-to-date customer records in our warehouse and transportation systems (WMS/TMS)
- Arrange domestic and international freight, including LTL shipments, imports, and exports, to meet delivery schedules and compliance requirements

Required Skills and Knowledge

- Minimum of 2 years experience in a similar role
- Experience in multi client warehouse environment (Asset)
- Experience in Transport/Logistics industry
- Strong written and verbal English language communication skills




- Working knowledge of MS Office: Excel & Word
- Container trucking experience (Preferred)
- CBSA sufferance warehouse experience (Asset)

Benefits:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Wellness program

Schedule:

- 8 hour shift
- Overtime
- Weekend availability

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

Education:

- Secondary School (Completion)

Experience:

- Customer service: 2 year minimum required
- Supply chain: 1 year (required)
- Logistics: 1 year (required)

Work Location: In person

Job Types: Full time, Permanent

Pay: $20.00-$22.00 per hour

Benefits:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Application question(s):

- Please provide any additional details about your experience in the Transport Customer Service industry that you would like us to consider.
- Our 16062 Portside Rd, Richmond, BC V6W 1M1 location is not accessible by public transit. Do you have a reliable means of transportation to get to and from work?

Experience:

- Customer service: 2 years (required)

Work Location: In person

📌 Customer Service Representative (Richmond)
🏢 Simard Transport
📍 Richmond