Description

This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.

Vena is redefining how organizations plan, analyze, and operate through its AI-first Microsoft-native Orchestrated Performance Management Platform - connecting planning, reporting, and execution across Microsoft’s data and analytics ecosystem. We are hiring an Product Adoption Lead to drive meaningful adoption of Vena’s AI features across our customer base.

This role is responsible for turning AI from a feature into a daily workflow by engaging directly with customers, identifying adoption blockers, and enabling repeat usage. Success in this role directly impacts product perception, usage of AI, and Vena’s positioning as an AI-native platform.

This role reports directly to the Senior Director, Product Management.

How You'll Make an Impact

- Own customer adoption outcomes for Vena Copilot by driving measurable improvements in customer activation, engagement, repeat usage and overall AI adoption
- Be accountable for achieving agreed customer adoption KPIs and business objectives through direct customer engagement, coaching and enablement activities while partnering with Sales, Customer Success and Professional Services
- Identify adoption barriers through customer engagement and usage analytics and drive cross-functional action plans with Product and Engineering to improve adoption outcomes
- Validate product enhancements with customers and ensure improvements result in measurable increases in customer adoption and usage
- Partner with Marketing to develop customer success stories and reference programs that demonstrate measurable customer adoption and business value
- Enable Sales, Customer Success, and Partners with developing adoption playbooks, success frameworks and customer best practices that improve adoption outcomes across the customer base
- Own regular updates to Vena leaders including the framework and plan for adoption, achievement against plan, key drivers and influencers, and updates on prioritized workstreams
- Help define what “successful AI usage” looks like across different customer segments
- Contribute to improving trust and perceived accuracy of Vena Copilot through real usage

We'd Love to See

- 2–5 years experience in Customer Success, Solutions Consulting, Product Ops, or similar
- Strong customer-facing skills (training, facilitation,



troubleshooting)
- Ability to diagnose problems (not just report them) and drive resolution
- Comfortable working in ambiguous, rapid-evolving product environments
- Strong communication skills, able to simplify complex concepts into practical workflows
- Data-driven mindset – able to track usage, identify patterns, and act on insights
- Experience with Excel-based workflows or FP&A; tools is a strong asset; Vena knowledge is strongly preferred
- Ability to work cross-functionally with Product, Engineering, and GTM teams
- Bias for action and ownership – operates with urgency and accountability
- Interest in AI and willingness to explore AI-driven solutions to enhance performance and drive efficiencies
- Experience working with AI/ML-powered products preferred
- Familiarity with analytics, reporting, or planning workflows preferred
- Exposure to SaaS adoption or product-led growth environments preferred

Base salary range: $133,280 - 180,320 CAD

- Our salaries are tailored to roles, levels and locations. Your individual pay within this range is influenced by factors like work location, skills, experience and education. As you progress in your role, your compensation may adapt, offering flexibility for growth beyond initial levels. For specifics, your recruiter will provide details and address any questions during the hiring process.

About Vena Solutions

At Vena, we’re reimagining how businesses plan and grow: powered by data, collaboration, and innovation

Headquartered in Toronto with a global reach, we help finance teams work smarter using the tools they already love (yes, we’re talking about Excel!). Trusted by over 1,800 organizations and 150,000+ users every day, Vena Solutions brings clarity to complexity.

We're a people led company that leads with our CORE values (Customer Trust, One Team, Respect & Authenticity and Execution Excellence) and are driven by our mission

We’re growing fast, thinking big, and having fun along the way. The future of finance is being built here, and we’d love for you to be part of it





We offer competitive and comprehensive total rewards packages that we review yearly to stay ahead of the market! Transparency is key, we keep you in the loop on how we design our comp programs. Build your future with our Employee Stock Option Program, Retirement Savings, Support & 401k Matching Programs.

Level up your skills with Vena! We support your journey with education subsidies, professional development programs, and learning opportunities to help you grow your career and reach your goals. Your future is bright and we’re here to invest in it!

Your well-being = our priority! Great health & dental plans, wellness sessions (virtual & in-person), Employee Assistance Program (EAP), and a free Headspace subscription to support your mental health.

Vena is everywhere you are! With offices in Toronto, London, and Indore, as well as team members across the United States, EMEA and beyond, we're a truly global company. Collaborate with colleagues around the world and bring diverse ideas to life: no passport required!

Recharge with generous leave options - perfect for vacation, wellness, personal time, parental support, volunteering, and more.

We embrace a flexible culture that supports different ways of working, depending on the role and location. While some of our teams enjoy hybrid arrangements, others thrive in-office or remotely. With modern workspaces in Toronto, Indore, and London, we offer inspiring environments when you need them - and the freedom to work in ways that work best for you and your team.

At Vena, we don’t just keep up, we're leading the way!

We empower team members at every level to actively explore AI best practices, identify meaningful opportunities to apply AI in their work, and champion creative solutions that drive impact.

By fostering a culture of curiosity, innovation, and responsible use, we’re building a future where AI enhances how we work, think, and lead. From automating workflows to enhancing insights, AI is woven into everything we do.

While every hiring decision is made by people, we may use AI to support application review.

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- Vacancy Disclosure: Unless otherwise stated, all job postings on our careers site are for existing vacancies. Where explicitly stated, certain postings may be for anticipated vacancies that we expect to open in the near future.

📌 Product Adoption Manager (Canada)
🏢 Vena Solutions
📍 Canada