Sales Order Administrator / Account Support Coordinator

Location: Remote (Preference for candidates located in BC or Alberta)

Contract Length: 12 months

Bill Rate: $25 - $28/hour

Overview

Our client is seeking a detail-oriented Sales Order Administrator / Account Support Coordinator to join a small, collaborative team supporting customer order processing and service delivery initiatives. This role sits between the front-end sales organization and back-end order administration teams, ensuring customer requests are accurately packaged, processed, and submitted through internal systems.

The successful candidate will play a key role in supporting customer migration projects and order fulfillment activities by managing work requests, validating information, and coordinating order submissions.

Key Responsibilities

- Receive and process customer work requests, service orders, and case submissions.
- Review customer-provided documentation and ensure all required information is complete and accurate.
- Create and submit work requests through internal order management systems.
- Coordinate between sales teams and order fulfillment teams to ensure timely processing.
- Track order status and proactively follow up on outstanding items.
- Maintain accurate records and documentation.
- Support migration-related projects and customer onboarding activities.




- Collaborate with a dedicated team responsible for ensuring orders are properly packaged and processed.

Required Qualifications

- 3-5 years of experience in sales support, order administration, account coordination, customer operations, or a similar role.
- Robust attention to detail and ability to manage high volumes of transactional work.
- Proficiency with Microsoft Excel.
- Ability to quickly learn new systems and processes.
- Strong organizational and communication skills.
- Comfortable working independently in a remote environment.

Nice-to-Have Qualifications

- Experience with Google Workspace or other Google platforms.
- Exposure to Salesforce (user-level experience is sufficient; no configuration or quote-building experience required).
- Telecommunications industry experience.
- Familiarity with telecom service ordering and provisioning, including:
- Fiber services
- Copper services
- Broadband / internet connectivity
- Network circuit ordering and migrations

Team Environment

- Team of 3 supporting a dedicated customer initiative.
- Highly collaborative role requiring coordination across sales, operations, and order management teams.
- Fast-paced environment with a strong emphasis on accuracy and customer service.

📌 Account Support Specialist (Canada)
🏢 Insight Global
📍 Canada