Position: AI Solution Enablement & Copilot Technical Specialist

Client: Enterprise Canadian Bank

Type: 3-month contract + extensions past 2 years

Number of openings: 2

Start Date: 2 weeks

Rate: 90-100/hr incorporated

Location: 2-3 days a week downtown Toronto

Interview: 1 round 45 min virtual

Required Skills & Experience

- 8-10+ years of technology / consulting experience
- 2+ years of Microsoft 365 Copilot experience
- 2+ years of Copilot Studio, Agent Builder & Prompt Engineering experience
- 5+ years of solution design / architecture experience
- Strong Microsoft 365 ecosystem knowledge (Copilot, SharePoint, Power Platform, Power Automate)
- Experience troubleshooting, triaging, and escalating technical issues
- Strong communication skills; comfortable training and working directly with business stakeholders
- Bachelor's degree
- Financial Services experience or large enterprise
- Azure AI exposure
- Governance, DLP, and compliance experience

Key responsibilities

- Provide technical guidance for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Researcher, Analyst, connectors, and related capabilities.
- Help determine whether a request is a user education need, access/licensing issue, Copilot Studio configuration need, product limitation,



technical defect, governance issue, or formal escalation.
- Support advanced triage before issues are routed to T&O;, Engineering, Product, Security/DLP, licensing, or platform owners.
- Maintain technical input into the escalation call sheet and support boundary model.
- Develop lightweight technical playbooks for recurring issues and advanced Copilot scenarios.
- Create guidance for Agent Builder access, Copilot Studio permissions, connector limitations, DLP constraints, tenant/setting dependencies, and troubleshooting patterns.
- Partner with the Copilot Adoption & Business Enablement Lead to convert recurring technical themes into FAQs, quick reference guides, lab scenarios, AMA topics, and internal support guidance.
- Support advanced labs, maker enablement sessions, and technical workshops.
- Help assess whether business ideas are best suited for Microsoft 365 Copilot, Copilot Studio, Agent Builder, Power Platform, custom AI solutions, or broader delivery intake.
- Contribute to early solution shaping, feasibility assessment architecture considerations, and technical guardrails for AI Business Strategy & Architecture use cases.

📌 AI Solutions Enablement/ Microsoft 365 Copilot Consultant (Toronto)
🏢 Insight Global
📍 Toronto